MFC of the settlement of Dmitriyevka of the Tambov region regulates queue of citizens using technologies

On December 4, 2013 the DAMASCUS company announced the beginning of operation of a specialized management system for queue DAMASCUS-MFC in the Multifunction center of providing the public and municipal services of the settlement of Dmitriyevka of the Tambov region. The project was implemented by the company Intelligent Systems.

Project Results

Residents of the settlement of Dmitriyevka who never faced before an electronic queue mastered an order of use of SUO "DAMASCUS-MFC". The program provides all requirements of the multifunction centers which render different types of the public and municipal services. The electronic queue DAMASCUS-MFC ensures functioning in the mode of "one window". As a result to clients it is not necessary to address several times for the sake of receiving the only service the different staff of the Center. Service happens on a centralized basis, quickly, without bureaucracy and red tape.

Visitors of dmitriyevsky MFC already began to enjoy new service. Many of them register in acceptance to specialists via the Internet or using the touchscreen kiosk in advance. Functionality of specialized SUO "DAMASCUS-MFC" allows to make it. However even without making an appointment clients of the Multifunction center Dmitriyevki do not spend a lot of time for document flow.

Having received the coupon in the terminal of an electronic queue DAMASCUS-MFC, the visitor can quietly look through magazines and advertizing booklets in the waiting room, have a phone conversation. In read minutes he will be invited to the free operator who is interested to service it immediately, SUO "DAMASCUS-MFC" accurately regulates operating time of employees with each client.

Since launch of an electronic queue DAMASCUS-MFC, number of negative reviews of visitors it is minimized.