The center of speech technologies created the virtual consultant for MegaFon

In service of customer service of MegaFon there was new "employee" who is capable to process more than one million client requests a year and is available 24 hours 7 days a week. ELENA is a virtual consultant who will help clients to obtain necessary information and to manage services. Already soon all clients of MegaFon at a call to call center will be able to get advice without waiting on the line.

Earlier many standard transactions could be made using routing on the keyboard of phone (IVR) or with involvement of the consultant. But with the advent of ELENA clients will be able to resolve the majority of the issues without wandering in a button labyrinth and without use of the help of call center operators. The virtual consultant will unload employees of service who will be able to focus on the solution of unusual situations and complex problems.

ELENA is capable to study and help with the solution of the majority of typical questions. New "employee" defines an address subject, answers questions, requests the additional information, and will offer further at once several candidate solutions of a question. The virtual consultant of MegaFon will be able not only to process and issue information, but also to communicate with subscribers, for example, to react to appointment invitation. The service which is the cornerstone of ELENA is developed by "The center of speech technologies" — only in Russia and one of the few companies in the world which are successfully working in the field of creation of the information technologies connected with computer speech processing.

"The virtual consultant not only allows to obtain quickly the necessary information, but also creates effect of "live" communication. We attentively studied development of similar services abroad. ELENA in many respects exceeds all that is already used in the world" — Igor Maystrenko, the sales director and to service of MegaFon notes.

"An essential part of appeals to contact center has standard character and can be automated using modern speech technologies. Working in close cooperation with MegaFon, we created not just the reference book with voice actuation, but this Person, communication with whom will be the most natural. As the domestic company we perfectly understand requirements of the Russian market and we consider the features of Russian suitable to our realities" — Dyrmovsky Dmitry, the CEO of "The center of speech technologies" adds.

Service is brought into experienced and commercial operation. ELENA will begin work with processing of addresses of a part of clients of Moscow and the Moscow region, but in the future the sphere of its responsibility will extend to all Russia. It is possible to test work of new "employee", having called by phone number 8 800 550-07-67. Look how new "employee" works it is possible according to the link.