| Customers: Millab
Contractors: AKAM Product: 1C-Rarus: Telephony Integration (SoftBackground)Project date: 2017/03 - 2017/08
Number of licenses: 10
|
2017
Implementation Result:
- 60% faster routine operations;
- 100% of calls are stored in 1C;
- The process of processing the application has accelerated 6 times;
- You can listen to the call at any time without distorting quality;
- You can quickly call back on missed or failed calls;
- The manager immediately sees from whom the call came;
The following functions are implemented:
- Store phone records
- Auto-detect incoming calls
- Informing about subscriber availability
- Full Callable Extension Record Book
- Call Forwarding to Mobile Numbers
- Inbound Call Statistics and Analytics
- Employee Outgoing Call Statistics
- Transfer and Call Pickup
- Caller Number Determination
- Automatic Client Detection on Incoming Call
- Attach conversations to the customer card
- Call Client by Click
- Routing the call to the owner
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