"Telfin" strengthened the client service of the call center "Nasvyaz"

2022: Establishment of call center telecom infrastructure

On March 3, 2022, the company Telfin"" announced that an virtual telecom infrastructure Call Center Nasvyaz"" was created on the basis of its services, which provides customer service in 24/7 mode, regardless of the number of calls.

The operational processing of incoming and outgoing telephone calls, as well as the transparent reporting system of the call center "NASVYAZ" is provided by connecting and using numerous services of the Telfin. Office PBX, storage facilities for records of customer calls from all over Russia, as well as a whole pool of virtual urban and mobile numbers in Moscow and St. Petersburg. The key solution for the company remains the Telfin multi-channel telephone number in federal code 8-800.

Thanks to Telfin virtual solutions, we have been able to implement more than 300 projects to conduct marketing research, organize support services and inform customers. Our employees evaluated the functionality of PBX "Telfin. Ofis," which allowed us to double the speed of call processing. Virtual telephone numbers, which are not tied to the location of the operators of our call center, provided an expansion of the geography of the company's presence and increased the influx of customers from the regions by 55%, "said Petrova Maria, executive director of NASVYAZ.

Telfin services provide a call center with round-the-clock interaction with customers. Operators have the ability to independently configure the necessary services, create and edit call processing scenarios, instantly receive data on missed calls. Thanks to the constant development of Telfin telecom solutions, the capabilities of the NASVYAZ call center are also expanding: end-to-end analytics and smart routing services are being introduced.

With the growth of our companies and the development of communication services, we have moved to the next stage in cooperation. Now NASVYAZ is not just our client, but a full-fledged partner. Telfin closes all issues of creating the company's telecom infrastructure. NASVYAZ is implementing projects to modernize business communications in the event of an increase in the number of calls, the emergence of new business tasks, for example, entering new markets, "said Ivan Pavlov, head of Telfin projects.

According to Telfin, every fifth client with a request to connect IP telephony is interested in a full-fledged comprehensive business telephony project. A large set of Telfin services, as well as the active application of current business communications trends by employees of the NASVYAZ call center, allow companies not only to phone the business from scratch. Mutually beneficial cooperation between the two companies provides customers with an average profit of 35% by optimizing the quality of customer service.