"National information technologies" sum up the results of implementation of contact center

The JSC Natsionalnye informatsionnye tekhnologii company (NIT Kazakhstan) created contact center concerning rendering state services of the Republic of Kazakhstan on the platform of the integrated software solution NAUMEN, the press service of the company reported on August 1, 2013. In July, 2013 the Uniform contact center serviced the million client.

Project Results

The contact center works since 2007. As a part of the solution the management tool incoming calls (Naumen Contact Center), a diagnostic system and registration of addresses with control of their execution (Naumen Service Desk) and the system of intellectual monitoring (Naumen Network Manager) thanks to which operational information about technical condition of services of the electronic government is constantly available to operators.

The solution ensures smooth and high-quality operation of contact center, allowing to service a big flow of addresses in mode 24x7.

"Results of work of Uniform contact center of Kazakhstan which dynamically develops today, – a bright example of the effective organization of consumer support of electronic public services, – Igor Kirichenko, the commercial director of NAUMEN company noted. – Thanks to modern technologies people receive services by a convenient method and timely. It, certainly, increases satisfaction of citizens with quality of providing state services that is one of main objectives of the state".