Telesales Service has transferred more than 80 outgoing call projects to the Naumen Contact Center SaaS

2022: Transfer over 80 outgoing call projects to Naumen Contact Center SaaS

The company Telesales Service"," one of the largest, outsourcing contact centers Russia transferred more than 80 projects outgoing calls cloudy to the version. Naumen Contact Center Thanks to the decision, the company improved call statistics, increased operator employment and reduced the number of lost calls. This was announced on April 19, 2022 by the company. Naumen

The need for Naumen Contact Center arose in connection with the request of one of the key customers of Telesales Service: the online retailer needed more detail in reporting on outgoing projects, and the IT solution that was used at that time did not allow this.

The choice of Naumen Contact Center SaaS was due to the great ability to configure complex scenarios of operator interaction with customers and obtain detailed statistical information about outgoing campaigns: both in standard reporting and with the ability to directly connect to the database, "explained Dmitry Trafimov, Deputy General Director of Telesales Service.

In the first month since the beginning of the project, Telesales Service transferred more than 30 outgoing call projects for its customers, including calling customers, conducting surveys, telemarketing, etc., to service at Naumen Contact Center. The number of projects is constantly growing - incoming call processing has been added to the outgoing calls.

Historically, outsourcing contact centers were our first customers. Many major players in this market grew and developed along with our decision, which now occupies a leading position in the total number of installations in this segment, "said Sergey Popov, director of the NAUMEN contact centers and robotic systems department. - The cloud version of Naumen Contact Center gives business new growth points in the form of reducing capital costs and reducing the time to introduce new technologies.