Digital assistant from MTT will help buy an apartment in St. Petersburg

2022: Voice Robot Development

MTT On August 11, 2022, JSC "" announced the development voice robot for the agency real estate in the primary housing market St. Petersburg. ""New meters

The digital assistant from MTT allowed the agency to automate communication with potential apartment buyers, as well as reduce the budget for the work of call center operators by 4.7 times. During the month, the voice robot called 80% of the client base, increased conversion and increased the number of repeated calls by 13 times.

VoiceBox voice robot calls those who left a request on the site, social networks messengers in and agencies and makes them point attractive offers, identifying people interested in buying real estate. For example, in July 2022 VoiceBox he offered to purchase an apartment in St. Petersburg at mortgage a rate of 0.1%, and also reported that it was possible to purchase an apartment on a mortgage without a down payment. If the subscriber shows interest and willingness to further communicate with an agency specialist voice , the assistant forms an appropriate application.

The digital assistant voices proposals with the voice of one of the agency's managers, conducts a dialogue as naturally as possible, recognizes subscriber replicas, logically processes them and generates a report in his personal account based on the answers.

A voice robot can make 40 thousand calls per hour on only one of three telephone lines, and the call center operator makes an average of about 200 calls per day, "commented Konstantin Anokhin, commercial director of the New Meters agency. - With comparable performance, the robot is thousands of times more productive than the operator and at the same time requires a minimum of time and attention. Another important plus is that the voice assistant can be turned on pointwise when it is necessary to lead applications, so the sales department always has a trouble-free and effective tool for managing the number of applications at hand.

The demand for voice robots in real estate is skyrocketing. This is due to both the need to optimize current costs and the search for new promotion channels. Voice robots are becoming one of the most simple, affordable and effective tools for attracting potential customers, "commented MTT Commercial Director Ramil Bikkuzhin.

In the future, the New Meters agency plans to use VoiceBox to automate incoming calls.

The VoiceBox platform from MTT allows you to assemble a robot depending on the specifics and needs of a particular organization. At the same time, the platform interface is so simple that any specialist can work in it without programming skills. The robot is assembled from ready-made functional units: incoming and outgoing calls, speech recognition and synthesis, interactive menu, logical processing, forwarding, integration with an external database.