RSS
Логотип
Баннер в шапке 1
Баннер в шапке 2
Project

Nicko Dispetcherskaya of the taxi (Infinity Taxi)

Customers: Nicko Dispetcherskaya of the taxi

Vladikavkaz; Transport

Product: Infinity Taxi
На базе: Call Center Infinity

Project date: 2011/08

The dispatching office of the Nicko taxi was organized in 2009 in the city of Vladikavkaz, Republic of North Ossetia. The range of services of this city taxi includes meetings and maintenance at stations and at the airport, express delivery to the specified address of business mail, gifts, flowers, etc., Also the company is engaged in service of the enterprises and corporate customers by bank transfer.

"When opening dispatching office we, undoubtedly, wanted to be selected, be one step away ahead, and as a result to win strong positions in this highly competitive market, - the head of the Nicko taxi, Oksana Samarina tells. – We knew that all services of our city still work "in the old manner" - a little or even one analog phone, the radio set, the handle and a notepad, here actually and all instruments of work. We decided to go on other way, began to read the thematic websites and forums, as a result came to the product Infinity TAXI from Weathervane Sale company and purchased it. Despite our concerns, we did not meet any difficulties in the course of implementation of this solution for what special thanks to professionalism of the head Infinity TAXI at the developer – Alyona Brutskaya, she anticipated all our requests and helped to engage most conveniently and quickly dispatching office to action".

According to Oksana Samarina at the moment in service the functionality of history of customer orders, autodistribution of requests for Java terminals of drivers and the autonotification of the client about giving of the car is actively used. The SMS is practically not used owing to traditions.

In plans for development of the Nicko taxi the organization of round-the-clock operation of dispatching office, start in operation of the GPS module Infinity TAXI for increase in efficiency of drivers and use of taximeters.

"On our business card the slogan ""appears the Nicko Taxi, will phone to us easily"" and it is the absolute truth thanks to Infinity TAXI", - Oksana Samarina summarizes.