Nitrogen-Explosion (1C: TRAC)

2018

The following functions are automated:

• Automation of business processes
• Integration with third-party industry products
• Consolidation of data
• Monitoring and analysis of key performance indicators
• Wholesale trade
• Ordering Buyers
• Industry-specific planning
• Customer Relationship Management (CRM)
• Management accounting
• Accounting and control of execution of orders
• Record-keeping and storage of documents
• Formation of industry reporting
• Pricing, price lists

Work on adaptation of the model solution:

• The implementation of the software product allowed to automate the work of the customer service department:
• Sales Business Processes Implemented for Merchandise Categories
• Client base processes are described and regulated
• Distribution of client base to cold\warm\hot
• Store all communication information in one place
• Configured client qualification process using advanced properties
• Track the number of daily tasks performed by managers
• Track counterparties without deals
• Viewing and analytics of reasons for customer failure Using 1C: CRM enables the Customer to optimize the sales process, work efficiently with the customer base, significantly reduce the processing time of requests from buyers and systematize them, effectively plan and monitor the work of employees.

Maintenance:

• Using the Internet version of ITS and the Internet services of ITS
• Consulting on methodological issues of work with the "1C" program
• Technical consulting on 1C software products
• 1C: ITS preferential support issued
• User support site access has been configured and verified users.v8.1c.ru

Description

• Store all communication information in one place
• Configured client qualification process using advanced properties
• Client segmentation configured
• Sales Business Processes Implemented by Product Category
• Client base processes are described and regulated
• Distribution of client base to cold\warm\hot
• The entire process from the first contact of the prospective buyer to the moment of purchase is displayed in the system.
• You can always see at what stage of the sales funnel the customer is, there is an impact on the closing speed of the transaction
• Getting information quickly: how your employees are currently doing, the ability to set group tasks for them through the system and check their effectiveness
• Sales Funnel Manager Performance Analysis
• Implementation of tasks in the context of clients
• Quickly get information about transactions without tasks, transactions with overdue tasks are visible
• sales forecast based on deals in funnel
• manager activity report
• Track the number of daily tasks performed by managers
• Tracking counterparties without deals
• viewing and analytics of the cause of customer failure
• possibility to determine lead inflow channel
• ability to evaluate the quality of advertising channels and campaigns
• Lead redistribution function (ability to transfer a customer to another seller)
• Manager Activity Report. Planning activities in such a way that there are as few action differences as possible for different stages of the funnel
• filter for new and current clients
• the ability to build different funnels. for example, for new customers and separately for existing customers
• assess the potential volume of transactions won and the benefits gained
• Registration of the process of preliminary interaction with the buyer and evaluation of the process performance
• Evaluating Sales Performance

The following works were performed:

• Delivery of software products to the customer's office
• Customer Office Individual Training
• Integration with other 1C: Enterprise-based systems
• Advice on selection software and options for its support
• Methodological support of specific features of accounting and control in the automation system (requirements for adaptation)
• Initial settings of standard/industry solution (program) to start record keeping
• Work Milestones Planning, Work Scheduling
• Sell Selected Software Products
• Collection and analysis of customer requirements for the automated system
• Creating Interfaces and User Rights Sets
• Technical implementation of specific features of accounting and control in the automation system (adaptation)
• Installing Software on Customer Computers