Novosibirsk Energosbyt switched to an IT support service model with the help of CROC

2022: Transition to IT Support Service Model with "CROC"

The supplier of electricity in the territory of Novosibirsk and the Novosibirsk region - JSC NovosibirskEnergosbyt - switched to a service model of IT support with the help of the IT company CROC. As a service partner, CROC is responsible for comprehensive support of the enterprise's IT infrastructure, ensuring uninterrupted operation of equipment, information systems (IS) and services. This was announced on December 12, 2022 by the CROC group. Also, within the framework of cooperation, CROC specialists optimized the routine tasks of the IT divisions of Novosibirsk Energy Osbyt JSC and created a system for operational monitoring of incidents.

In order to eliminate interruptions in key business processes and focus on strategic initiatives, Novosibirsk Energosbyt JSC decided to switch to an IT support service model. 

For more than a year, the CROC team has been ensuring the stability of the IT infrastructure and the uninterrupted conduct of the business of Novosibirsk Energosbyt JSC. CROC supports the performance of server both network equipment networks and storage systems infrastructure services backup systems (RMS) data in its own data centers (data centers) enterprises, as well as about 500, of virtual machines which about 300 are in two. cloudy DPC Every month, CROC specialists close more than 200 requests for servicing the IT infrastructure, changing services and systems, as well as eliminating incidents. At the same time, monitoring the state of the infrastructure and resolving incidents are carried out in 24/7 mode. If it is necessary to eliminate malfunctions on the territory of JSC "NovosibirskEnergosbyt," scheduled and scheduled works, the engineer's prompt departure is provided. 

Improving the quality of customer service is the main priority for Novosibirsk EnergySpyt JSC. The company aims to improve customer service through the development of IT infrastructure and the creation of solutions that the market cannot offer at the moment. Therefore, Novosibirsk Energosbyt JSC adheres to the everything as a service strategy, within which we strive to transfer everything that can be received in the form of a service to IT partners. In 2021, CROC was chosen as its service partner to support IT infrastructure. And for more than a year, the CROC team has been ensuring the stable operation of the infrastructure, said Denis Gazizov, IT Director of Novosibirsk Energosbyt JSC.

CROC works in close conjunction with the IT divisions of Novosibirsk Energosbyt JSC. Together, experts form strategies for developing the IT infrastructure and optimizing the performance of routine tasks. In particular, the CROC team conducted an audit and analysis of the basic IT services - email RBK, platforms, and virtualizations file storages others, after which it developed recommendations and completed a number of tasks, which made it possible to build the work most optimally. As a result temporary , the cost of IT support and the cost of renting computing power in the data center were reduced. 

CROC specialists also created a service-oriented monitoring system. It is configured to collect about 10 thousand metrics and statuses from more than 800 infrastructure components. The system sends notifications to duty personnel about abnormal operation, unavailability, congestion and other problems in systems and services. For a more prompt response, CROC specialists created Telegram-boats chat with support and additionally connected the system with MS Teams. In addition, they created interactive infrastructure maps that significantly reduced the time to find the causes of incidents. At the same time, representatives of business units also use the system. On special dashboards ones, they can assess the performance and availability of key services and receive an appropriate report. As a result, the employees of Novosibirsk Energosbyt JSC have a complete idea of ​ ​ the state of both the IT infrastructure as a whole and individual systems and services. 

Working with JSC "Novosibirsk Energosbyt" is an indicative example of how cooperation on the project can develop into a full-fledged partnership. The company pays attention to the customer's requests and needs, proactively proposes changes if necessary. As a result, the CROC team is able to fully meet expectations for SLA requirements at a level of more than 95%, and the company is aimed at further cooperation, noted Viktor Smirnov, Director for Business Development in the field of creating software for the CROC IT company.