MTS Exolve has optimized the costs of telephony in the network of fitness clubs Ohana

2025: Optimizing Telephony Costs

MTS Exolve has provided communication services for the Ohana network that help optimize telephone costs and automate communication with potential customers. MTS Exolve announced this on April 4, 2025.

The service of intelligent selection of the outgoing number made it possible to increase contact with the audience of the network of fitness clubs and make communication more effective: the number of successful calls increased by 30%. Thanks to call statistics analysis tools, the solution also allowed the company to more accurately assess the effectiveness of its communication with the target audience.

Every day our managers made hundreds of calls. The introduction of the service significantly simplified the processes of communication with potential customers and had a positive effect on the conversion to successful and targeted calls, - commented Alexander Avramenko, head of the IT department of the fitness club. - Thanks to automation, manual call management has been reduced, and managers' time has been freed up to resolve issues aimed at improving customer satisfaction.

One of the tricks in MTS Exolve is solutions to increase business contact with customers. They are necessary, since the industry in recent years has invested a lot in call processing tools that protect the subscriber base from inappropriate calls, which in itself is useful and necessary. But on the other hand, we understand that business needs to successfully interact with its audience, and in this case we managed to give a network of fitness clubs tools that increase the contact and success of targeted calls, "commented Kostas Dubosas, Sales and Service Director of MTS Exolve.