Online cash desk (1C: Enterprise 8. Trade and Customer Relationship Management (CRM)

2017

The selection of 1C: Trade and Customer Relationship Management (CRM) was mainly influenced by the following product capabilities : Customer Relationship Management (CRM) Automation of the company's business processes Customer Order Management Automate sales, purchasing, and inventory management processes Supply management and pricing policy Sales and procurement planning, business scheduling Marketing management, marketing campaign planning and execution, customer service management extended analysis of the customer base, joint analysis of mutual settlements, trade turnover and customer relationship history; Monitoring and analysis of trade, service and marketing performance.

Specialists of "AKAM" LLC held a presentation of the program, during which the Customer was convinced in accordance with its functional capabilities to its current needs. After the demonstration, it was decided to lease the UTVSK (CRM) solution in the cloud, as a start-up of the system and the installation of Telephony Integration Softfon red.3 was carried out by specialists of AKAM LLC.

The following works were performed:

• Customization and Implementation of Generic/Industry Software:
• Creating Interfaces and User Rights Sets
• Initial settings of standard/industry solution (program) to start record keeping
• Enter Initial Balances/Assist in Entering Initial Balances
• Migrating data from previous automation systems
• Integration with third-party automation systems
• Collection and analysis of customer requirements for the automated system
• Integration with other 1C: Enterprise-based systems
• Work Milestones Planning, Work Scheduling
• Methodological support of specific features of accounting and control in the automation system (requirements for adaptation)