Vostokcement launched a digital transformation in partnership with Corus Consulting

2021: Vostokcement launched a digital transformation in partnership with Corus Consulting

Korus Consulting Group announced on November 23, 2021 that it was designing the IT landscape as part of the large-scale digital transformation of Vostokcement. The project will include ERP and CRM on the Microsoft Dynamics 365 platform and the IBM Planning Analytics CPM system. Automation will cover the full cycle of production, logistics and financial processes, ensure the fulfillment of the company's business goals and optimize IT support and development costs .

For 12 years, the group of companies has been the main business process automation unit based on the Microsoft Dynamics AX 2009 ERP system. To support business growth and the development of new product lines, the company decided to expand the range without losing service level and increase operational efficiency, the company decided to start a digital transformation program lasting 5 years. Vostokcement Group of Companies Vostok Aiti Service JSC and KORUS Consulting Group of Companies acted as the general partner of digital transformation. The latter previously advised Vostokcement LLC in a project to implement CRM based on Microsoft Dynamics 365 Customer Engagement, and also conducted a pre-design survey and formed a strategy for moving from the current Microsoft Dynamics AX 2009 ERP system.

KORUS Consulting specialists carried out conceptual design, formed a roadmap of work and began to develop a methodology and functional requirements for all blocks. These include integrated planning, budgeting and costing, consolidated reporting, manufacturing, shipping, transportation management, maintenance, purchasing and inventory management, sales, all types of accounting, intercompany management functions. It is expected that process optimization and an updated IT landscape will help the company systematically work to improve business performance and strengthen market positions. Specialists plan to implement the project program until 2024. As a result of global automation, they will create a single circuit that meets the needs of the business and takes into account the branching of the holding.

One of the key objectives of the project is to improve the quality of management processes. We strive for transparency and speed in decision-making. To do this, you need to take into account a huge number of factors, but we are sure that it is such an integrated approach that can give a tangible business result. Vostokcement is actively developing, as a result of the transformations, we will be able to quickly introduce new companies and product areas into the digital circuit, "said Alexei Sysoev, General Director of Vostokcement.

It is also important for us to ensure the optimal cost of ownership of the IT landscape, so that in the future the company does not incur additional costs with the support and development of systems. A powerful technology platform should increase centralization of management and support business with rapid growth. To implement the project, we chose the multivendor company KORUS Consulting, since it has great experience in the field of optimization and automation of business processes, "said Dmitry Gich, General Director of Vostok AIT Service.

The project showed the business new opportunities that it will acquire along with a developed IT infrastructure. Among them are increasing the level of service both internal and external, operational efficiency, as well as optimizing the cost of servicing systems. In the case of the cloud ERP Microsoft Dynamics 365 for Finance & Operations, the company will not only remove questions about the purchase and support of equipment, but will also receive a solution with great functionality that will constantly develop, "said Denis Saltykov, business architect of the ERP group of departments of KORUS Consulting Group of Companies.

2020: Microsoft Dynamics 365 Implementation

On April 24, 2020, Korus Consulting Group acted as a consultant in a project to implement a CRM system on the Microsoft Dynamics 365 platform for the Vostokcement industrial group of companies. The IT company participated in the description and analysis of the group's business processes and helped automate customer relationships based on CRM.

KORUS Consulting, together with Vostok AIT Service and specialists of the Vostokcement sales structure, carried out a pre-design survey and created a functional design of the CRM system. In it, the project team described all business processes in the framework of customer relationship management, and also formed technical tasks for developers.

The implementation was carried out by the general contractor Vostok AIT Service, and KORUS Consulting Group was chosen as a consultant. Previously, the Orient sales structure used a specialized module in ERP on Microsoft Dynamics AX 2009 to account for customer interactions, but with the growth of the company there was a need for a more modern tool. CRM based on Microsoft Dynamics 365 was selected to display all processes in a single system and automate routine tasks, such as generating a trade offer or contract.

CORUS Consulting supported development, assisted with system testing and migration, and data advised on CRM integration with other systems:, e-mail DaData service, B2B portal on "" and Bitrix ERP on Dynamics AX. Also during the project, the specialists of CORUS Consulting integrated CRM call center from the company. To do this, we used our own solution - KORUS CRM |. Asterisk

Automation of customer interaction processes is one of the key steps in the development of the company. We strive to improve the service provided. CRM systematizes everything information about customers, which allows you to thoroughly study their needs and subsequently offer exactly what a specific customer needs, comply with high standards of service, as well as quickly respond to market changes, noted Eldar Hamidulin, Customer CRM Implementation Project Manager

Expert support for CRM implementation is very important for the success of the project. Already at the start of the project "KORUS Consulting" provided us with specialists whom we could not find in the market of the Far East. This helped us see our processes more clearly, reduce development time and reduce the risk of errors. Thanks to this, the CRM project has become more voluminous and has great potential for transforming the company's business, noted Dmitry Gich, CEO of Vostok AITI Service

CRM is a critical business system that creates other, more efficient ways to solve existing sales challenges. When implemented, the role of business consultants is to show the customer these paths and create additional points for increasing the efficiency, manageability and transparency of the business, noted Olga Gurskaya, Director of CRM GK "KORUS Consulting"