Navicon automated operating activities in Point of support

On May 15, 2019 the Navicon company announced implementation of the ERP system based on Microsoft Dynamics AX for management of operating activities in Point of support company. According to the results of the project the integrator created a uniform IT environment within which it automated the most part of operational processes of the Customer.

The management of territorially separate branches and maintaining numerous difficult projects in the territory of Russia and the CIS demanded from Point of support of effective planning and control of business processes. Long time for management of operating activities the company used several information systems at once that complicated data exchange and their centralized analysis. The management of Point of support came to a conclusion that the single platform which will connect operational processes of the company is necessary for the company and will make management by them end-to-end, transparent and more effective.

The management of Point of support it was decided to implement in one of the companies of holding the ERP system on Microsoft Dynamics AX 2012 platform. For project implementation the Navicon system integrator having experience in automation of operating and financial activities of the large companies was selected.

In implementation process of the project in Point of support such business challenges as settlings with clients and suppliers, inventory management, by logistics, project activity and production and also budgeting, treasury and management accounting were automated. During optimization of management of warehouse stocks and purchase planning specialists of integrator used one of the basic principles of lean production "Just in time" and also Lean-approach to reservation of warehouse stocks. As a result, implementation of MS Dynamics AX 2012 completely changed approach to process management in the company: for example, thanks to the module "Summary Planning" "Point of support" could pass to purchase planning, essentially new to it, and begin work with supply chains and warehouse stocks at higher level.

In addition, specialists of integrator automated specific processes of Point of support, such as management of special price agreements, queries and claims. Management of claims allows the company to maintain evenly high quality of the rendered services of delivery of lighting solutions and related the equipment and materials. A system allows to manage processing of the claim at all stages – from identification of a problem before its elimination. It is possible thanks to the organization of effective interaction between all participants of process, both internal, and external – for example, the command which is carrying out expertize of the equipment. Difficult and branching process managed to be made simple and clear. At the same time all possible versions and processing stages of the claim are built so that the interests of the client did not suffer and had the top priority.

The Navicon command moved key operational processes of Point of support to the platform, having connected them in the general sequence. According to the results of implementation IT- the solution the company actually received a unified environment for management of tasks, crucial for business, and also formation end-to-end financial analysts for the purposes management accounting.

"In Point of support we detected a set of difficult, branched processes in which errors could affect company performance seriously. Therefore we tried to make operational processes most managed and automated, for the purpose of minimization of potential user inaccuracies and errors. And the current functionality of the solution was developed taking into account possible scaling – it is possible to connect to a system at any time bigger number of business challenges and users". Pavel Turovets, the Head of Department on Navicon project management

The Points of support command took active part in system implementation. For solving of tasks of holding the separate division of Point of support which is responsible for creation and optimization of internal business processes interacted with specialists of Navicon.

"The unified analytical environment which was created by integrator allows us to create "the uniform version of the truth" on all organization and to raise the trust level to financial and other analyst. And a big set of functionality of IT solution from Navicon helps to create analytical reports in different cuts and with a different depth of detailing that promotes timely and exact planning of business processes and assessment of their efficiency. We can make the weighed management decisions, being based on the most up-to-date data about business". Company executives Point of support

For May, 2019 about 140 employees of the company can use a system for planning and efficiency evaluation of key business processes. Support and regular upgrade of IT solution by specialists of Navicon is performed.