"PTK the Priority" implements the solution of support of business processes and transactions

Company PTK "Priority" completed the implementing solution Infinity TAXI.

Background

Work in the company was built in the old manner: magazines of registration of calls, phones, radio sets, permanent hissing of radio stations in insides of cars. Together with business growth, the company management thought of need of automation of a company performance.

"We pursued such aims as increase in level of the organization, labor productivity and quality of the service provided to our clients, - the deputy CEO of PTK "Priority", Vyacheslav Turchaninov told. – Having carried out the small analysis of our requirements, we understood that for their satisfaction we need to implement full-fledged call center and the modern software for taxi services. We stopped the choice on Infinity TAXI as functionality of this product completely satisfied us. In particular a system allowed to process quickly and effectively calls, to perform SMS mailing, to listen to all talk with clients. Plus was also that all parts of a complex are developed by one producer, everything worked as the uniform mechanism".

Result

According to Vyacheslav Turchaninov, now the company managed to get rid almost completely of radio stations, to increase quality and amount of the processed requests and also to increase service rate of clients. In addition, Infinity TAXI provided to the management of the organization tools for control and job analysis of business.

Opinion

"Being worldwide, we can trace the following information: how many it is used lines how many works operators whether managers manage to process orders and many other things. Also one of important functions is the call recording that allows to resolve different disputable situations and to monitor for quality of work of employees", - Vyacheslav Turchaninov noted. He emphasized that after Infinity TAXI implementation the average number of the processed orders in day grew from 400 to 1000 and it is not a limit.