Profil24 contact center in Germany transferred customer service to Naumen platform

2021: Naumen Contact Center Implementation

Contact Center In the company, Profil24 outsourcing a partner of rental services cars Germany in and, the Austria implementation project has been completed. Naumen Contact Center The transition to this solution ensured the company's business stability and reduced costs in the environment. The project pandemics was executed by a German partner of NAUMEN, a system integrator. SoftBCom Berlin Naumen announced this on November 23, 2021.

With Naumen Contact Center, a single operator's work window has been implemented to speed up the maintenance process and reduce the training time for new employees. The single window handles both voice and text messages, including fax and e-mail. Some operators work remotely on the system using a web application that does not require installation on the computer. The ease of connection via the web interface reduced the cost of technical support and increased the involvement of home workers.

All Profil24 outsourcing customer service projects have been described and unified. Setup and adjustment are carried out by supervisors without the involvement of IT specialists. Supervisors gained access to the reporting, control and monitoring system.

When choosing the NAUMEN platform, Profil24 seamlessly transitioned from a legacy solution based on multiple products with heterogeneous interfaces.

With the transition to the NAUMEN platform, the company has the opportunity to expand the range of services offered and increase the number of projects without losing the quality of service. It has become easier for managers to control the work of operators, they can transfer them from one project to another without long retraining, "said Vladimir Dudchenko, director of SoftBCom Berlin GmbH.

Naumen Contact Center is increasingly becoming a working tool for contact centers in Germany. This is due to the technological maturity of the product, high-quality technical support and design expertise of our partner SoftBCom Berlin, "said Mikhail Chereshnev, Director of Business Development at NAUMEN in foreign markets.