Orange Business Services Transforms RS Components Global Infrastructure

2021: RS Components Digital Infrastructure Transformation

Orange Business Services is transforming the global infrastructure of RS Components - a supplier of electronics, components, tools and consumables for industry and local distributors. Orange Business Services has become the sole contractor for complex managed services: it will digitize omnichannel sales processes and move the RS Components contact center to the cloud. Orange Business Services announced this on April 14, 2021.

The digital transformation of the RS Components infrastructure will reduce operating costs, expand the capabilities of the company, including through the use of current technologies. So, a software-defined network (SD-WAN) will be built and telephony will be improved . The fully integrated RS Components information ecosystem includes connectivity, cybersecurity, collaboration, and customer experience on a single software-driven platform. This allows the company to conduct business remotely in 32 countries, launch services, holding a high position in the competitive market.

Digital transformation simplifies processes and increases the flexibility of the RS Components business, enabling omnichannel - both over the phone and through Internet - interaction with customers and partners. At the same time, the solution being implemented fully complies with data industry security standards (, payment cards PCI DSS Payment Card Industry Data Security Standard). Orange has already improved the work environment by integrating it with a software platform that Microsoft Teams allows contact center operators. This to work remotely was especially important for RS Components during the time, pandemics because it allowed you to maintain the functionality of the contact center.

Orange Business Services provides RS Components with a fully integrated cloud platform for employee collaboration and contact center migration. The platform provides convergence and seamless communication between front and back offices. In addition, Orange Business Services provided managed services to RS Components: flexible software-defined network (SD-WAN), local area network (LAN, Local Area Network), conferencing, video and voice services, information security, contact center services and technical support.

Our collaboration with Orange Business Services has so far been an effective, mutually beneficial partnership. The infrastructure created by Orange Business Services not only meets all the requirements of security, fault tolerance and has high potential for future development, but also organically fits into our strategy of "remote work," says Jes Riley, vice president of IT operations at RS Components.