Renaissance Insurance launched a project on automated recognition of handwritten documents during settlement

2022: Launch of the Automated Handwriting Recognition Project

Renaissance Insurance on March 30, 2022 announced the launch of a project on automated recognition of handwritten documents during the settlement.

Renaissance Insurance, together with Dbrain, has introduced a solution based on artificial intelligence technologies for the recognition and processing of handwritten and printed documents. The project started in the registration of losses of casco and CTP. In the process - scaling to other settlement processes and types of insurance.

The strategy of our company is to build a completely digital process for settling losses, fast and convenient for our customers and employees. And the use of artificial intelligence provides a fundamentally new experience, "said Vladimir Tarasov, vice president of Renaissance Insurance.

But according to Vladimir Tarasov, AI technologies are already used, for example, in calculating the cost of damage to cars. On the basis of computer vision, the affected parts and the extent of their damage are determined, hidden damage is predicted and the amount of loss is calculated. Document recognition is another promising area for using AI. The specifics of the settlement are that it is necessary to work with a large number of different documents. These are printed versions (documents for a car, passports, driver's licenses), and handwritten versions (accident notices, documents of competent authorities, customer statements, etc.). Now there is a tool that allows you to work efficiently with all types of documents.

The main effect that is obtained by implementing this solution is a significant reduction in the labor costs for manual processing of documents and the transfer of data to information systems. Accordingly, operating costs are reduced, the risk of errors is reduced, the settlement speed increases, the level of service and customer satisfaction increases.

Our solution ensures the speed of processing documents within a few minutes, with guaranteed accuracy of recognition up to 99%, "said Gleb Korneev, Director of Business Development at Dbrain. - It is also important to note that the processing of data by algorithms takes place completely on the customer's side, in strict accordance with 152-FZ. Thus, all customer data is processed internally, they are 100% protected from leaks and misuse.