Customers: Rigla Network of drugstores
Contractors: Maykor (Meykor) Product: Projects of IT outsourcingProject date: 2012/01
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"CST Service", the hi-tech service company in Russia, expands the service contract and technical support of national pharmacy chain "Rigla".
Within the signed agreement on cooperation development "CST Service" starts service of the cash registers (CR) of network of drugstores of Rigl in Krasnodar.
Thus, "CST Service" expands the geography of service of network of drugstores of Rigl. Earlier service was carried out in the territory of Moscow and the Moscow region regarding the cash register equipment, the computer and office equipment. In Krasnodar "Service" will provide to CST service in repair and ensuring steady functioning of the cash register equipment and also ensuring information and advisory user support concerning operation.
"We are glad that the appreciation of our competence and level of the provided services promoted expansion of the contract with network of drugstores of Rigl. We hope that our cooperation will shortly reach new level not only regarding territorial expansion, but also in providing new services – maintenance of POS systems, personal computers, the office equipment, conditioning systems and fire safety in all territory of the Russian Federation", - the Vice president for work with key clients "CST Service" Volkov Vladimir noted.
"Work with uniform service provider, such as "CST Service", is considered by us as the most attractive model of ensuring operability of the available park of the equipment in network of drugstores of Rigl. It is especially important for us as for representatives of the retail-market when every minute on the account and failures in the system of customer service are inadmissible", - Polyakov Victor, the head of the department of information technologies of Rigla pharmacy chain emphasized.
The Rigla pharmacy chain – for 9/30/2011 contains 663 drugstores in 26 regions of Russia. It is created in 2001. Represents a retail segment of business of Group "Leaked". Takes the 2nd place among pharmacy chains on sales volume. A market share based on 1 half-year 2011 - 2.48%*. The company develops two formats of drugstores: pharmmarketa under the Rigla brand and drugstores discounters under the brand "Be Healthy!".