Ventra IT Solutions designed processes of support of IT services for Rosvodokanal

The Ventra IT Solutions company, specialized provider of IT services, at the beginning of July, 2017 announced project finish on development of incident management processes, requests and service Service Desk for the private operator of centralized systems of water supply and water disposal — Rosvodokanal group.

Within the Ventra project executed a full stroke of works by description of IT processes of the client. At the first stage of project implementation the audit of the existing IT processes including studying of the available agreements on the service layer (SLA), OLA and the service levels, the politician and regulations and also interviewing of staff of the company for the purpose of determination of key requirements to processes of support of IT services was booked.

After carrying out primary inspection and the analysis of the data obtained as a result of audit, experts of Ventra described processes of management of the level of services and incident management, requests and service Service Desk and also process of management of configurations and changes. Each of stages of work assumed development of agreements on the service layer.

As Mikhail Shirokozhukhov noted, the director of information technology of Rosvodokanal company, upon termination of the project faces a task of implementation of the developed methodology in an enterprise information system IT service and also to creation of the KPI system.

"The designed IT processes correspond to world practices and also practicians of the client and our own experience consider — Konstantin Umansky, the head of Ventra IT Solutions noted. — Among the expected results it is possible to note optimization of interaction between the IT service and business because the basis of processes of IT service was created and criteria of quality are described".