In Russia the first video ATMs are started

On January 17, 2020 announced VTB start of the Russia's first video ATMs. They allow to receive  online consultations from the staff of contact center.

Innovation belongs to  the category VTM (video teller machine). It  is equipped with the additional screen and  a set of the equipment for video consultation. At the same time the ATM saved basic functions:  receiving and delivery of cash, money transfers, change of a PIN code, request of balance or mini-statement.

Russia the first video ATMs are started

To the middle of January, 2020 video ATMs of VTB are installed in two departments in Moscow  — Afimoll and  " Tsvetnoy Boulevard".  The equipment passes test after which it is going to expand significantly the list of services which it we provide. The Chinese GRG Banking became the supplier of devices and the software.

It is supposed that the new technology will reduce holding time of clients and will help to cover more than 90% of standard services of managers at offices. VTB considers that potentially devices can replace work of normal department, but their installation will depend on results of the pilot and demand of services.^[1]

Now we  start the new device in  the pilot mode and   during the whole  2020 we are going to expand its opportunities with new services step by step — the Head of Department of retail business  — the senior vice president of VTB Miguel Marcaryants says. — The technology will be especially demanded in  the remote sales points as will allow clients to receive usual banking services completely in  the remote mode. It is the major task to  which we  consistently move  within strategy till   2022.

VTB did not disclose the cost of video ATMs, it can reach tens of millions of rubles. Nevertheless, it is cheaper, than to support separate office, RBC notes.

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