Rostelecom provided service maintenance of IT infrastructure in Russian Railway International

2019: Ensuring service maintenance of IT infrastructure

On October 14, 2019 Rostelecom reported that it organized management of network infrastructure in Russian Railway International company. This complete solution implemented on service model will allow the customer to save on acquisition and support of network equipment and also to reduce costs for non-core types of activity.

The company provided the necessary equipment in lease and provided support of its working capacity. The complete solution includes pro-active monitoring of network and the client's equipment, diagnostics of faults and problem solving by method of the remote access, service selected service manager. The customer can use the client portal and in real time obtain information on a status of network infrastructure, create reports and requests for technical support.

suits Us flexibility of the complete solution: simplicity and speed of scaling of network when using of the rented equipment. The selected technical support allows to receive the help of qualified specialists quickly. Besides, Rostelecom guarantees quality, reliability of service and bears responsibility for possible violations within SLA that is very important for us,