Sibur expands customer service using the Data Science tools

2020: Expansion of customer service using the Data Science tools

On August 28, 2020 the Sibur holding announced that it expands customer service using the Data Science tools.

Using the analysis of Big Data on all production chain, from production before its further processing out of a circuit of the company, Sibur will help to improve product quality which make the companies clients.

Sibur develops several years the direction of advanced analytics. The company collects and study parameters of the technology modes on production: temperature, pressure, amount of raw materials – and data for business processes: quotations on products, exchange reports, external market factors. Data collection happens based on the ML platform in the center of analytics "the SIBUR Didzhital". On the basis of data analysis specialists create the self-training recommendatory systems and decision making support systems. Digital instruments help to predict unplanned stops, to optimize the technology modes for cost reduction, to increase quality and to increase outputs, to predict products cost in the main markets.

Now tools of advanced analytics became available also to clients of the SIBUR.

"We are already able to use effectively data in the company. When we connect our information to data from the client, we see all chain of value creation, we have an opportunity to promodelirovat a situation, to understand on what section there are problems, and to make recommendations about their elimination. Or to the client – on processing of products or manufacturing plant in the company – on the technology mode of its production", – Alexey Vinnichenko, the head of the center of analytics, "noted the SIBUR Didzhital".

Sibur already solved several cases based on an end-to-end chain of data of the producer and client, on the Tomsk platform of the company. It helped to exclude completely emergence of defects on production of the client.

"In the Russian market there are no similar services for clients yet. Data Science will help to optimize technology processes and product quality both on the party of the SIBUR, and on the party of clients. This service is a perspective element of value proposition for our clients", – Olga Slavinskaya, the technical service manager, the SIBUR said.