SberMobile launched a network of AI agents to support GigaChat-based clients

2025: Implementation of GigaChat

SberMobile has implemented a network of virtual consultants based on GigaChat. They help subscribers solve typical issues without the participation of operators and are already working in all areas of client support. Sberbank announced this on December 12, 2025.

The network includes three AI agents:

• The Internet Quality Check Agent analyzes the connection, balance and activity of the tariff, offers recommendations for restoring access.
• The tariff selection agent helps new customers to choose the optimal tariff plan and connect it during the conversation.
• The number transfer agent accompanies the user at all stages of the MNP process - from request to activation.

AI agents answer calls from customers with questions about Internet quality, tariffs and number transfer. In six out of ten cases, the request is solved automatically, and the level of satisfaction with the service reaches 80%.

We see generative artificial intelligence as a tool that helps improve the quality of service and make it more personalized. The network of AI agents is an example of how digital technologies become part of the daily interaction of the client with the operator, - said Sergei Volkov, CEO of SberMobile.

The GigaChat neural network for business helps companies to solve complex problems faster and better and implement large-scale projects many times more efficiently.