SberInsurance has implemented a client data management system from HFLabs

2022: HFLabs implements Customer Data Integration (CDI) solution for SberInsurance

The company HFLabs announced on August 2, 2022, the implementation of the Customer Data Integration (CDI) class solution for - SberInsurance now the insurer sees the full product profile of each customer and automatically checks everything. data insured

HFLabs specialists combined client data from three company systems into the CDI "Single Client." All data is cleared, addresses are standardized, and duplicate information is deleted. As a result, the business received reference customer cards and an accurate idea of ​ ​ what products a particular person or organization uses.

Thanks to the CDI "Single Customer," the insurer automatically checks all customers in accordance with federal laws. Previously, this work was carried out manually - it took a lot of time. In early August 2022, checking when applying for an insurance policy now takes a few seconds. There was no need for a number of processes that were duplicated in different systems. The CDI also determines whether the client has specified a valid email address.

To facilitate the work of front employees, another HFLabs solution, "Tips," is used to standardize contract details such as name, address, date of birth. They allow you to enter data quickly and without errors. The company will connect Tips to other SberInsurance systems for online standardization of addresses, commented Olga Pozdnyakova, director of insurance practice at HFLabs.

To improve the customer experience, SberInsurance has implemented the Consent Management Center module, and will also configure the integration of customer profiles and customer consents between SberInsurance databases and Sber databases. This will allow policyholders to reduce the number of documents filled out, increase the speed of service, and also improve the quality of client data, emphasized Dmitry Golovachev, director of SberInsurance data.

SberInsurance provides a high level of reliability and performance of information systems and infrastructure. That is why the company trusts the support of these processes only to reliable partners who have proven their professionalism and deep expertise. In particular, the "Single Client" system is associated with part of our activities, which is critical for both the company and customers. The solution from HFLabs helps not only improve the quality of data, but also guarantees the continuous functioning of the system as a whole. This was achieved due to the fact that we applied the geodistributed clustering and redundancy technologies provided in the solution from HFLabs, said Maxim Averin, Managing Director, Director of the Information Technology Directorate of SberInsurance.