Serverspace has implemented an AI solution from Ainergy in technical support

2025: Implementation of AI BPA Ainergy

The International Cloud has provider Serverspace completed a project to integrate the platform AI BPA Ainergy to speed up and optimize technical support processes. This system increased the speed of solving standard requests by three times, increased the customer satisfaction index by several points and reduced the turnover of personnel in the support service by 2.5 times. Serverspace announced this on February 11, 2025.

Operational technical support plays an important role in the stable operation of projects of any scale - from startups to large enterprises. Serverspace has implemented a generative AI-based solution in the zero support line that automates the processing of standard requests. Now users can immediately receive ready-made solutions: the system independently finds instructions and offers recommendations without the participation of first-line specialists. In addition, integrated generative AI services are able to instantly translate calls and responses to the desired language, which allows Serverspace to more efficiently interact with customers around the world.

We strive not only to maintain a high level of customer service, but also to implement advanced technologies that make our support faster and more convenient. Artificial intelligence has already proven its effectiveness, and we see real results: typical requests are solved in just 15 seconds, and specialists can focus on more complex and non-standard tasks. In the future, we plan to expand the use of AI solutions to make the service even more intelligent and proactive, "commented Andrei Smirnov, project manager at Serverspace, ITG Corporation.

Cloudy provider has chosen the strategy of maximum autonomy when working with the system. The company has formed an internal team that is engaged in the configuration and development of the platform without the need to involve developers.

Integration of the AI BPA Ainergy platform allowed for a flexible and manageable environment in the Serverspace technical support system. First and second line employees can now quickly obtain relevant information in one interface. The introduction of artificial intelligence into the work of Serverspace accelerated the diagnosis of complex incidents and increased the effectiveness of technical support, - Vladimir Molodyk, CEO of Ainergy, assessed the situation.

To improve technical support, Serverspace plans to create a mechanism for automatically generating and publishing documents based on resolved incidents. It will be able to gradually replenish the knowledge base with ready-made scenarios and further reduce the time required to process typical requests.