SUENCO automated registration and a priority of service of visitors

On September 1, 2015 the Technologies of the Future company announced installation of a management system for NeuroniQ queue in customer service center of SUENCO company.

Project Progress

The project on system implementation provided strict compliance to the corporate style of the organization therefore when developing appearance of the body of the terminal, the interface of the menu of the choice of services and a LCD panel blue-white color gamut was considered, corporate fonts, arrangement of a logo, all nuances were approved with marketing department of SUENCO.

In the hall of acceptance of SUENCO, 2015

Prerecording on the website of the organization gives to consumers an opportunity in advance to register in the necessary service, to pick up convenient date for visit and desirable receptive period. Settings of a system allow to bring if necessary the short instruction for advance registration to acceptance, fields for input of the Full Name and the consumer's phone. At successful registration on the screen are displayed, in addition to basic data on record in queue (date, time, service), an activation code and a barcode for confirmation of an appearance in Customer service center. Besides, the address TsOK and the card with a mark of its stay is displaid. In the presence of the connected printer the sheet can be printed.

Information on a call is displayed on the main information screens (LCD panels) located in the hall, and compact LED boards mounted over each workplace of the employee. After completion of acceptance the consumer can estimate as far as it is satisfied with service quality. For this purpose before a workplace of the employee the quality evaluation panel with five buttons is installed (from a bad note – to excellent).