Sinergetik (1C:CRM PROF)

The Following Functions Were Automated:

• Customer relationship management (CRM)

Maintenance:

• Preferential support of 1C:ITS is issued (for the first 3/6 months since the beginning of operation of 1C: Enterprise of PROF version)
• Delivery and installation of the delivery of ITS to a workplace of the user is monthly performed
• The Internet version of ITS and Internet services of ITS is used
• Consultation on methodical questions of work with the program of 1C is performed
• Individual or group training to work with an information system of ITS is made
• Monthly acquaintance of users with new materials of the ITS PROF is made
• At the request of the user the selection of consulting and methodical materials from an information system of the ITS PROF is performed
• Setup and check of access to the website of user support users.v8.1c.ru is made
• Works on updating of the platform and standard configurations, diagnostics of a status of information base, creation of archive copies are monthly performed
• Setup and check of access to the Internet version of ITS and to Internet services "Ask a Question to the Line of Consultations of 1C", "Ask a Question to the Auditor" is made
• Consultation on technical issues of work with software products of 1C is performed

The Following Tasks Were Performed:

• Consultations on the choice of the software and options of its maintenance
• Sale of the selected software products
• Delivery of software products in office of the customer
• Software installation on the customer's computers
• Collecting and requirement analysis of the customer to an automated system
• Initial settings of standard/industry solution (program) to start accounting
• Input of opening balances / the help when entering opening balances
• Training in group at office of the customer