Smartkardservice (MG Service System (MSS))

Implementing solution will help to arrange "Smartkard-service" process of acceptance and processing of the requests coming to customer service; make process of support transparent for clients, improve a feedback with them. Thanks to close integration of solution components of MSS with other products of the Microsoft Office family, the solution will provide to users a number of convenient tools. So, for example, close data exchange with Microsoft Outlook will allow to automate completely process of acceptance of addresses – a system itself will create a request from each email message which came to a support service will accompany it with all necessary information and will check that any request did not remain unaddressed the responsible.

The center of work of a support service will become the simple and friendly web portal using which clients will be able quickly to obtain information on the history of the addresses to a support service, to keep track of the status of execution of works on the requests, quickly to find the answer to the interesting question in the uniform, conveniently structured database. At the same time the management "Smartkard-service" will get access to complete and reliable information about volumes and the maintenance of the requests which are daily processed by a support service; will be able to estimate and check quality of work of each employee.