WaveAccess completed the castomization and implementation of a new version of CRM in Sovcomflot

2021: Castomization and implementation of the updated version of the CRM system

The WaveAccess company reported on August 12, 2021 about creation of the CRM expansion on the basis of own development of SyncIT which allowed Sovcomflot to store and structure all correspondence on projects in MS Dynamics and also helped the company to update the Customer Relationship Management System.

Sovcomflot actively uses CRM to work with a wide network of partners and contractors. As part of its IT development strategy, the company decided to upgrade to an updated version of MS Dynamics. Sovcomflot selected WaveAccess to perform this task.

During the project implementation, the UI of the system was improved, ergonomics of use was increased, new functionality was introduced. In particular, the expansion of the system based on the integration bus SyncIT allows you to automatically add working correspondence for each project from MS Exchange to CRM and structure it in a convenient way, which increases the efficiency of information exchange between project participants.

The upgrade was completed without stopping workflows.

SyncIT is a versatile, ready-to-use platform that combines different IT systems and data sources, regardless of their location, into a single integrated system. The SyncIT includes a set of 50 + connectors for services, business applications and databases. These are ready-made codes that allow you to configure interaction between systems without programming.