Leto Bank automated process of primary verification of credit requests

On December 21, 2015 the Genesys company announced the implementing solution Genesys Customer Experience Platform in PJSC Leto Bank.

Project Results

The platform placed in a cloud allowed to connect the staff of the client centers and racks of sales to process of primary verification of credit requests that reduced the cost of risks on the loan portfolio which managed to ripen after implementation of the platform in operation in March, 2015 and to considerably improve an indicator of an exit to the first delay.

Bank logo of Leto Bank (2013)

Genesys Customer Experience helps employees of the front office at the time of application for the credit - to check the data specified in it, including contact telephone numbers, excluding data with false information on contact from consideration of the request and eliminating potentially insolvent borrowers.

The platform is configured so that to exclude difficulties in use and to reduce time of training of specialists of the front office - not professional call center operators. For this purpose Altuera companies integrator of the project and the partner of Genesys jointly developed the intuitive user interface with the program phone integrated into the working application which is automatically activated at connection of the headset to the computer.

The factor of calls in the presence of the client plays an important role. The people who specified obviously wrong data or phones by which our employee can obtain the negative information at once begin to be nervous or get up and leave. It allows to exclude a considerable part of swindlers and insolvent clients already at the first stage of consideration of the request. Sergey Chikov, vice president, Chief information officer of PJSC Leto Bank

As project participants reported, the platform Genesys is provided to the client according to the scheme pay-per-use for the first time in Russia. Licenses for a product were provided in lease from a cloud by the company Altuera. It reduced the cost of ownership of a system. Solutions for processing of the entering and outgoing calls, the reporting and analytics which are a part of the platform are integrated with solutions CRM and Business Intelligence, corporate storage system.

Now more than 2000 employees are connected to a system, once work up to 200. Thanks to flexibility of a cloud the client at any time can both increase, and to reduce number of the users who are at the same time connected to the platform. We are grateful to the partner for the carried-out work on integration of systems, and bank for trust to the scheme of work of the software Genesys, new to Russia. Oleg Saushkin, official representative of Genesys in Russia and CIS