The contact center of SG of "TAS" works at the Cisco UCCX platform now

The TAS insurance group (Ukraine) optimized work of contact center, having equipped it with the equipment of Cisco company - the world market leader network and IP technologies. Innovations will reduce the period of response of specialists of the insurer to addresses of consumers and will increase efficiency of their cooperation with the company.

Advantage of the new platform is more flexible routing of incoming calls. The application also allows to control working time of operators and to distribute calls according to the level of their competence.

With upgrade of service of calls of SG of "TAS" there was a new feature for clients who repeatedly addressed to call center within 48 hours. The updated system will remember communication language which was selected by the client, and will automatically connect it to the same operator. Thus, the subscriber should not explain an essence of the problem once again.

The partner of the project the leader of the Ukrainian market of network and information technologies, the old partner of Cisco - the company acted as Ink.

"Contact center – the effective instrument of creation of reliable relationship with consumers. Its basic functions are defined by the level of development of the company and what place in business the insurer gives to such components as customer service, knowledge of the insurers of products and a possibility of operational settlement of insured events. The Cisco UCCX application considerably reduces time of processing of incoming calls and does the appeal to the company to the most convenient for subscribers. Now we will be able to help the client more quickly. So for a long time many European companies work, we also approach these standards in business", - the chairman of the board of the insurance TAS group Dmitry Gritsuta told.