TMK Market (1C-Bitrix24)

2023: Development of TMK Market B2B portal

Tasks

• Provide corporate customers with the opportunity to make orders on their own;
• Simplify the ordering process;
• Provide the ability to track order statuses.

Project progress

First, the design was carried out, after which the Fact team began to develop and finalize 1C, including setting up the catalog of goods, pricing, access control, the process of ordering and the functionality of the personal account.

For 7 months, TMK Market was able to determine the minimum necessary functionality that would bring maximum benefit and launched it. Later, the functionality of the portal was expanded to take into account new needs and customer requirements.

source = CIT Fact

Functionality implemented in the B2B portal:

• Implementation of a personal account for customers. The customer, both legal and natural person, can place an order, track the delivery status and get all the necessary information about his order.
• The catalog is divided into categories and subcategories.
• Add and improve a product card that provides a complete and accurate description of each product, including all the necessary characteristics.
• Working with an order: You can choose to receive goods with different availability status in different delivery methods, track order, payment, and shipment status.
• The functionality of news is implemented, where customers can receive up-to-date information about new products, events and other important events.

source = CIT Fact

Result

• A B2B portal has been introduced with the necessary functionality to work with partners and buyers. The platform architecture is ready to further scale to a full-fledged marketplace.
• Due to the growth of new suppliers and customers, the simplification of the ordering process, the company's profit has increased significantly.
• Improved user experience has contributed to increased repeat shopping and customer loyalty.
• The automation of business processes has significantly reduced the operational burden on the back office, which has increased the overall efficiency of the company.