The Volga Dachas company implemented the CRM system of Salesforce.com

The Volga Dachas company, the land-developer of the Tver region implementing cottage sections on Volga announces successful implementation of the CRM system of Salesforce.com. Implementation was manufactured by CT Consulting company – official reseller Salesforce.com in Russia.

The solution of Salesforce.com will allow to optimize business processes of the company and it is essential to improve work of marketing service, customer service and sales department.

The main feature of Salesforce.com is the principle of provision of services of "on-demand" thanks to which users get access to a system via the Internet. It allows to lower considerably costs for IT, namely: on installation of additional software and purchase of the expensive server hardware.

In addition to fixed functions for management of marketing, sales and service maintenance of Salesforce CRM Enterprise Edition includes automation of work flows of "Workflow" and processes of statements of "Approvals". Thanks to it became possible to automate any business process in the company: control geographical distribution of sales, interact with partners and also systematize communications with clients. Now owners of the country real estate can obtain any information interesting them with ease. Thanks to the single database, managers will be able quickly to process any request from the client.

In turn Salesforce.com Mobile allows to work with Salesforce via mobile devices on the iPhone, BlackBerry and Windows Mobile platforms.

According to Alexander Nabatov, the CEO of Volga Dachas Management company: – "The new solution from Salesforce.com will allow to increase the forecasting accuracy of sales and also to reduce production costs. A system will provide effective management of marketing campaigns, will help to improve quality of service, and, as a result, to increase the level of satisfaction and a customer loyalty".