The higher school of the Real estate (WebTutor)

1. Company Description

1.1. The industries in which the company works.

Education. ANO The Higher School of the Real Estate - works for specialists of the real estate market (purchase, sale) and is one of the first projects of remote education in the field of the real estate in Russia. Thanks to this project specialists of the real estate market (in particular the remote regions of Russia) can gain necessary knowledge, complete professional development course and the corresponding certification (according to the results of which they receive the competence certificate of the Russian Guild of Realtors)

Website: www.hschool.ru

1.2. Territorial Distribution

Physically the organization is in Samara, but specialists from any regions, regardless of their location can be trained.

1.3. Number of Staff

Users of a system are about 200 people now

1.4. Staff Categories Who Use the System

• Heads of the realtor companies
• Brokers.
• Agents
• The individuals wishing to work further in the real estate

2. Solved Problems / Assigned Tasks

2.1. Business Requirements For Implementation

The main objective – to create (alternative) conditions for a possibility of training and advanced training of specialists of the real estate market, especially for the areas remote from the central cities of Russia

2.2. What business processes had to be automated (assessment, training, personnel recruitment, the expense accounting on training, etc.)

• Training
• Testing based on training
• Certification
• Transfer of experience of the real estate market which is saved up by professionals

2.3. Criteria of Successful Implementation at the Planning Stage

• Connection of users to the Educational portal regardless of their location
• Unlimited number of users of the DO system
• Access control of users to the Educational portal
• Stable system operation

2.4. Project Planning (Requirements, Analysis of Business Processes).)

There was an idea of the organization of distance learning of realtors, professionals of the real estate market who acted as experts when developing maintenance of rates were found. Then contrastive analysis was made:

• functions of different software products, with the purpose to select such of them which will allow to develop rates, to advance training courses and to provide training administration;
• the specialists who are engaged in development of these software products with the purpose to find specialists with the burning eyes, a warm heart, healthy ambitions and good brains!

3. Project Parameters

3.1. Terms of Implementation and Milestones of the Project

The beginning of the project – the beginning of 2007 Commercial use since July, 2008

3.2. Project Team on Customer Side (from IT and grom HR). Roles in the Team, How the Interaction Took Place

• The project manager – 1 person
• The specialist in development of electronic rates - 1 person
• The system administrator – 1 person

IT specialists, experts in the field of the real estate, lawyers – part-time employment on the project

3.3. The Main Difficulties During the Project

Convince (to strengthen belief) specialists of the real estate market that remote form of education using Internet technologies is not worse (and in something it is better) classical form of education (with lectures and seminars "eye to eye")

3.4. Did the Time and Financial Costs Correspond to the Previously Planned

Real costs exceeded assumed approximately for 30%

3.5. What restrictions of IT infrastructure affected the project

No significant restrictions existed since all necessary requirements to IT infrastructure were considered at a planning stage by the Only restriction, perhaps, the absence of the Internet at some potential users is

4. Project Development

4.1. Development plans (what automation of business processes is still planned)

• Use of technology of the Virtual class for carrying out certification, when the certified specialist and one of members of the commission in one city, and other members of the commission in other city
• Further development of rates and tests
• Automatic collecting of responses about electronic rates
• Exchange of views and experience through forums and chats

4.2. Filling With Content - How to Solve the Problem

Electronic directions rates are developed:

• "The real estate professional is an Agent";
• "The real estate professional is a Broker"
• "Financial analysis of investments into a commercial real estate"
• "Practice of legal regulation of transactions with the land plots. Privatization of the land plots"
• "Market of the earth in the modern Russian economy"
• and short-term exclusive rates

The maintenance of all rates is developed with involvement of external experts, and its technical embodiment is performed by own forces

4.3. Team to Support and Develop the System

• Are involved in development of electronic rates 1 - 2 person
• Administration of a system – 1 person
• IT specialists, specialists of the real estate market, lawyers – part-time employment on the project

5. Project Results

5.1. Results (Quantitative And Qualitative)

• The Educational portal available to everyone is open to study
• Electronic rates are created:
• * "The real estate professional - the Agent";
• * "The real estate professional - the Broker"
• * "Financial analysis of investments into a commercial real estate"
• The first certifications of specialists of the real estate market are carried out

5.2. Economic Efficiency

So far to speak about cost efficiency of the project early since commercial use of a system is performed only about half a year. At this stage of costs exceed income, people in Russia of distance learning are afraid, still culture was not created to study through Internet. The most active trainees are young specialists of the real estate market who easily and actively communicate in an Internet environment.

5.3. The Most Significant Results Are Something Most Notable

The beginning of commercial use of a system and the first carried-out certifications.

And the geography of the users who addressed for knowledge in VShN still very much surprised. Rates were demanded not only in the remote regions of Russia (for which they by and large also were created): in Petropavlovsk-Kamchatsky, Chita, the Novosibirsk region, Irkutsk i.e. where there is no opportunity to improve skills, without leaving the region; but also in Moscow, Moscow area, St. Petersburg, Nizhny Novgorod, Ryazan, Tula, Lipetsk. There are even students from other countries, for example, from Switzerland. But what struck, among students practically it did not appear samaryan (only 4 persons).

5.4. Reaction of Staff of the Company on System Implementation

Here some responses of students:

Alexander Nikolaev (Podolsk):

• The keen interest was attracted by knowledge in the field of legal bases. The rate is informative and convenient in application.

Ekaterina Ksenofontova (Podolsk):

• It was pleasant to study with you! A practical part is provided briefly and well.

Roman Krayny (Chita):

• Great advantage of training – attention to the pupil. Knowledge from a practical side of work of the realtor is provided competently. Council: do not allow to pass more than one module a day and add something for material fixing.

Irina Zimina (Stavropol):

• During training asked questions in electronic form on which received answers from Authors of rates. I wait for distance learning at the rate of "Specialist Broker".

Vladimir Kretov (Petropavlovsk-Kamchatsky):

• Very competently also material, without "water" is accurately made. It is possible to add online communication, conferences for certain regions of Russia.

Mikhail Gusev (Kostroma):

• Huge thanks to you! The rate is made perfectly, it is a pity only there is no section devoted to lease. Would like to continue training.

Svetlana Sokolova (Novosibirsk):

• Using the gained knowledge the technique of work with clients is already developed now, contractual relations are adjusted, there is an ottochka of professional skills in practical work. The rate is laconic and capacious at the same time. It was necessary for me as air – there was an opportunity to meet lacks in own knowledge. I found answers to many questions in learning process. Especially the fact that it is possible to study was pleasant, without leaving an office. Many thanks for the given opportunity!

5.5. A feedback from heads (the company and divisions) according to the results of system implementation

So far heads of the companies did not address to VShN for the purpose of the organization of training of the employees. The bulk of trainees takes courses in an individual order. But the staff of VShN believes that there will come such moment when heads of the agencies fill up them with requests for training of the employees.