Customers: Tinkoff Bank
Contractors: SAP CIS Product: SAP BusinessObjectsНа базе: SAP Business Intelligence (SAP BI) Project date: 2014/01
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In January, 2014 SAP announced the implementing solution SAP Business Objects in "Tinkoff Credit Systems" for analytical support of work of bank. With its help the company expects to increase twice efficiency of creation of reports in comparison with former indicators, to minimize participation of IT specialists in this process and to create a uniform data model for all basic reports.
In addition to directly SAP Business Objects, for this purpose SAP Explorer, SAP applications for online analytics and the mobile reporting will also be used. SAP told TAdviser that their solution in "Credit Systems" will be integrated by Tinkoff with DWH (Greenplum database), at the same time the option of integration of a system and with Hadoop is considered.
According to representatives of SAP, the solution of their company is implemented in "Tinkoff Credit Systems" for the first time. The company also reported TAdviser, for the processes automated in bank using SAP Business Objects, in "Tinkoff Credit Systems" were used by SAS Portal, SAS of OLAP earlier.
In reports "Tinkoff Credit Systems" concerning the IT systems used in 2013 is said that operating activities of bank are performed with assistance of the integrated platform, the including Avaya (call center),TSYS (processing),Siebel (CRM) and also management of the carried-out actions, scoring and the data warehouse based on SAS,IBM iLog and Lombardi BPM.
In the same place it is noted that the operational platform "is designed for processing of large volume of credit requests, requests of clients, card transactions and phone calls. All business processes are constantly monitored on compliance to certain indicators when using an analytical system and DWH which allow management to reveal potential problems at early stages".
In "Credit Systems" which activity is connected with remote customer service in the market of credit cards in SAP explain need of SAP implementation of Business Objects to Tinkoff with growth of business of the company: in 2012, in particular, the portfolio of bank increased by 126.5%.
"High growth rates of business and specifics of the industry cause high requirements to the accuracy of analytics and forecasting of reliability of each borrower and also control of a situation with the credits on bank in general", - say in SAP.