TOPS Consulting implemented Microsoft Dynamics AX in Urenkholt company

June 08, 2015. The TOPS Consulting company announced optimization of the ERP system of Microsoft Dynamics AX in Urenkholt company.

Choosing a Solution

At the beginning of 2014 the Urenkholt company announced competition at choice of the partner in rendering services of maintenance and development of the Microsoft Dynamics AX system. According to requirements, the partner had to show successful experiment of rendering services in support of Microsoft Dynamics AX more than 5 years, have the selected department of service, certified consultants and developers and to provide support in mode 24х7. According to the results of closed competition of "Urenkholt" selected TOPS Consulting company as Service-Partner on maintenance and development of the ERP solution based on Microsoft Dynamics AX. The companies began joint work in March, 2014. TOPS Consulting gives the round-the-clock user support and quickly reacts to any emergency situations, ensuring smooth operation of the ERP system – the effective and powerful instrument of improving competitiveness of business "Urenkholt".

Result

The main criterion of success of work of customer service is accomplishment of Service Level Agreement (SLA) – the agreement on time of reaction and the quality standards of working off of incidents. Specialists of TOPS Consulting develop a unique method of calculation of KPI in which all tasks and incidents are ranged on complexity and urgency, and have different weight, depending on criticality of business process, and results of the solution of requests are estimated by the customer. Data on key indicators and detailed reports are provided to the customer on a monthly basis.

The range of Urenkholt company contains over 3000 goods items. Features of technical support of the Urenkholt system are connected, first of all, with specifics of shipments which are performed mainly at night. An ERP system of "Urenkholt" supports all main business processes of the company: from planning and formation of orders before preparation of financial statements for the headquarters of group. A system based on Microsoft Dynamics AX includes modules: settlings with clients, settlings with suppliers, inventory management, personnel management, accounting and tax accounting and the reporting, fixed assets, the module EDI, integration with a warehouse system.

Cooperation with Technical support service of TOPS Consulting helped Urenkholt company to increase by 40% efficiency of service of the ERP system based on Microsoft Dynamics AX, to organize optimal support 24x7 and to increase quality of training of financial statements, representatives of the company integrator reported TAdviser.

"For us the high percent of observance of SLA is the most important indicator of success of work of technical support. For example, a critical request – night shipments of goods to our clients. The TOPS Consulting company helped us to increase efficiency of works on technical support of Microsoft Dynamics AX by 40% and already over a year holds all approved KPI at steadily high level", – Alexey Dudnikov, the head of department of information technologies of "Urenkholt" comments.

Natalia Novikova, the chief accountant of "Urenkholt" comments: "Cooperation with TOPS Consulting allowed us to use fully examination of the partner in the field of management of finance. Comfortable work with turnover balance sheets and other tools promoted increase in detailing of disclosure of financial information that considerably increased quality of financial statements".

"The major success factor is a uniform sense of purpose and results. We work with the professional customer who competently and accurately formulates tasks, is configured on positive and constructive problem solving. Work as a uniform harmonious command is huge plus and an important component of success of our cooperation", – Vladimir Tarasenko, the chief executive of TOPS Consulting comments.