VTB 24 bank automated process of collecting of debt

In VTB 24 Bank implementation of the ready-made solution Sputnik Labs Collections developed on the Oracle Siebel CRM platform is complete. The project was executed by Technoserv Consulting company.

Now upgrade of process of collecting of arrears became one of the most important tasks of banks. For the solution of this task of VTB 24 it was required both change of a number of business processes, and replacement of the existing software. For this reason the management of bank made the decision to implement the effective system of high degree of readiness in the shortest possible time.

The solution Sputnik Labs Collections was selected based on the tender where information systems, both the Russian, and western vendors were provided. The most interesting to the client were offers from Experian, Fair Isaac, Sputnik Labs and FIS.

At the first stage of the project complex conversions of service Collections as regarding implementation of a technology platform for automation of work of 86 centers of collecting in all regions of presence of bank (regional divisions got access to a system through the web interface), and restructuring of the division of Collections were implemented. As a result, one of key initiatives in the course to project implementation there was a change of strategy of bank during the work with debtors from the agreement to the client.

Using the selected solution all stages of work with arrears on all products are automated, at the same time uses different methods of management, including work with the collection agencies, debt restructuring, sale of the rights on the agreement. There is an opportunity for work with separate segments of clients. Work with obligations of non-financial character is also automated.

Now a system is integrated with the core banking system, the processing system, SMS service, the equipment Avaya for call center. A system covers all business processes of the organization structure ensuring functioning on collecting of arrears at individuals and clients of small and medium business.

The project is implemented in three months. In a project deliverable all collection divisions of bank work in a single system which allows to make process of collecting of debts the most transparent and effective.

"For us became especially important to increase efficiency of collection service, and all our steps were directed to it. The main task was to select the correct solution and to start it in work as fast as possible. Results of implementation of a new system validate our choice, both the platform, and the company implementer", - the board member of VTB 24, the director of the department of mortgage lending Pechatnikov Anatoly (the curator of the project) notes.

"I consider pacing factors of success the highest priority of the project in bank, interest of top management and also a strong project team, as from VTB 24, and from outside Technoserv Consulting. Not the last role was played by existence in bank of corporate standards of project management and the built-up process of interaction between business divisions and the technology block. And of course, one of key factors of success of rapid implementation is high quality of ready business solution of "Sputnik Labs Collections", - the Project manager Akparova Anna (department of banking technologies VTB 24) says.

"Use of the solution "Sputnik Labs Collections" will allow VTB 24 to optimize considerably operating activities and loading of employees, to increase a share of returns on arrears, to reduce costs for actions, to accelerate processes of work with the file of different divisions and also to provide complete transparency on "bad" debts", - Rubtsova Olga, the Director of business development comments on Technoserv Consulting.