Vagonremgroup optimized warehouse purchases and reduced time of the solution of repair requests thanks to Okdesk

2020: Process automation of warranty service of electric equipment in trains

On July 20, 2020 the Vagonremgroup company reported that it using help desk of the Okdesk system automated processes of warranty service of electric equipment in trains. The solution allows specialists of the enterprise to analyze dynamics of breakdowns on each electric train, to obtain statistical data for effective purchase of component parts on a warehouse and to reduce runtime of works at the expense of the saved-up knowledge base.

According to the company, Vagonremgroup was required to automate processes of warranty service to avoid loss of requests, to increase control on their accomplishment and to systematize statistical data on repair of the equipment in electric trains.

For this purpose the enterprise needed specialized help desk a system with the intuitive interface and a possibility of full-function work of field employees through mobile application. According to the results of consideration of different options the company stopped the choice on the Russian development of Okdesk.

The implemented system allows to automate accounting and service order handling by electric trains and the related standard equipment with the set set of parameters. Thanks to it specialists of the company trace and analyze dynamics of breakdowns with the necessary detailing and make crucial decisions for business.

On the basis of the received statistics of requests we make decisions and on purchase of component parts on a warehouse. Besides, we estimate reliability of the equipment and we make decisions on entering of some basic changes into construction. Evgeny Erokhov, the technical director of the company of Vagonremgroup told

Help desk the Okdesk system allows to trace terms of accomplishment of requests that helps to control requirements for a response time of a problem and to take measures when on some questions lag appears.

Field specialists of the company perform all necessary operations according to requests by means of mobile application now. Besides, in the company actively use the knowledge base. In it the guides to the equipment, information on necessary electric circuits, instructions to completions at breakdowns, additional technical documentation are collected.

The specifics of work with electric equipment do not mean that masters should hold all schemes in the head. But they need an opportunity quickly them to look, to check whether the problem is correctly diagnosed. In this area each error can cost life. Evgeny Erokhov, the technical director of the company of Vagonremgroup added