Voyazhtur organized work with customers online in the cloud ActiveCloud

2021: Moving Capacity to the Cloud

Tourist operator Voyazhtur"" moved the capacity to. cloud ActiveCloud This became known on August 2, 2021. Using the cloud hosting helped the company ensure high speed and uninterrupted operation of the updated online booking site, while reducing administration costs by IT Infrastructure half.

The company "Voyazhtur" has been operating in the tourist market for 20 years and helps its customers choose tours in all popular areas. In 2020, many of them were inaccessible amid pandemic restrictions and border closures. The organization had to revise the structure of the proposal and look for other formats for attracting an audience.

We added several areas that we had not dealt with before. And if before the pandemic, the company focused primarily on customers over 35 years old, then due to the circumstances, our audience became much younger. Even before the pandemic, we noticed that users are not too willing to visit sales offices, for many it is easier to choose a tour on the site on your own. Therefore, it was decided to develop a convenient widget for selecting tours with online booking and payment directly on the site. We continue to refine the functionality, taking into account the results of the portal and user feedback, "said Evgeny Sazykin, director of Voyazhtur.

An important task for Voyazhtur was to ensure uninterrupted interaction between the software in which tours are formed and the site. Until recently, the IT infrastructure of the tour operator was located entirely on fixed servers. The shift to online customer engagement required the organization to focus more on ensuring IT continuity. To solve this problem, the customer contacted ActiveCloud, one of the cloud solution providers. The provider's specialists suggested placing customer resources on Cloudserver cloud hosting, which allows you to deploy any system and application software to solve business problems.

The transition to the cloud primarily allowed Voyazhtur to increase the resilience of its IT infrastructure. ActiveCloud is fully responsible for the uninterrupted operation of the customer's capacity in the cloud and guarantees availability for 99.98% of the time. On the basis of virtual capacity, a quick and seamless exchange was organized data between the site and the application software, which the company uses to automate its activities. Now, with increased user activity, you can quickly scale capacity and process any number of requests without the risk of site failure. In addition, the technical specialists of our company divided the roles between virtual machines, which makes it possible to withstand a higher load during sales or peak calls to the system, "commented Andrei Charlay, head of the ActiveCloud sales department.

The service provider provided complete security when interacting with programs located in the cloud using VPN - now employees can connect to working applications from any device, including outside the office. Regular backups of all virtual machines are configured, which allows you to reliably protect data from loss.

Thanks to ActiveCloud, we were able to noticeably improve the speed of the system's response to a user's request. Our software includes more than 3 million tour options, and it is very important that a potential customer can quickly find among them the option that is optimal for him. In the event of system malfunctions, we have the opportunity to quickly get help from the technical support of the service provider, which operates in 24/7 mode. In addition, we were able to reduce the cost of administering the IT infrastructure, since working with virtual capacities costs the company 2 times cheaper than servicing physical servers, "added Yevgeny Sazykin.