CTI started "Unified communications on demand" for Zapadny most Ltd

Choosing a Solution

Before project implementation on transfer of telephony to a cloud platform to Zapadny most Ltd companies the outdated analog automatic telephone exchange was used. Transfer in new office of the automatic telephone exchange assumed the large volume of work on distributing of telephone lines, reconfiguration of the equipment when preserving the current low level of functionality. Besides, limited communication opportunities and difficulties with scalability of analog solutions did not meet the modern needs for effective communications both in the company, and in customer interaction any more.

The geographically-distributed structure of offices entered additional complications for transfer of the outdated analog solution. First of all it was required to integrate geographically distributed offices of the company in a single network. Within connection of service by technical specialists of CTI the protected VPN data transmission channel between cloud infrastructure of provider and the central office of the customer was organized.

Project Progress

In the course of work the customer had a need for expansion of number of users of telephony. Specialists of CTI carried out a task in the shortest possible time, thanks to flexible opportunities on scalability of service which allowed to include quickly new users without the need for purchase of additional licenses and installation. Several dozens of employees were provided with modern means of unified communications of scratchpad everything in 9 days from the request moment to a final stage of the project, including extra preparatory work on consolidation of offices in corporate network.

The possibility of lease of IP phones instead of their purchase became additional plus for the customer, kotoryepr of need can be replaced with other models or to return back, having reduced thus operating costs. It is also important to note that the service offered CTI includes complex approach to - the customer does not need to spend time for administration, settings, problem solving – all deystviyaosushchestvlyatsya through technical support service. Thus, the customer received the modern complete solution meeting all his requirements without heavy capital investments.

Result

Specialists of CTI performed works on creation of all necessary engineering infrastrukturysleduyushchy solutions:

• IP telephony
• Service of instant messages and presence status based on the Cisco Jabber software client
• Control of phone from the Cisco Jabber software client
• Service of availability by uniform number

"The companies even more often look for effective and innovative technologies for joint work and management of communications. We offer a broad spectrum of cloud services which optimize business processes, and we are experts in the field of providing means of unified communications. Our clients receive several advantages at vyboredanny service – fast availability for service, reduction of operating costs and investments due to integration into the available equipment, a possibility of communication from any place and from any device and other services accelerating interaction of employees", - Nikita Dogadchenko, the head of unified communications of CTI company says.