Storverk:CRM

2016: Storverk: CRM of edition 4.0

Product "Storverk: CRM", edition 4.0 is the uniform tool for managers, marketing specialists and heads. It is intended for customer relationship management and business process automation at the enterprise. Storverk CRM, the editorial office 4.0 Storverk companies received the certificate "Compatibly! System of programs 1C: Enterprise".

It is focused on the enterprises of the sector of B2B and B2C in the industries:

• Trade, warehouse, logistics, transport;
• Construction, development;
• Professional services;
• Production, energy industry;
• Public and planned catering, hotel business, tourism;
• Financial sector;
• Drugiyevida of production, universal solutions for industrial automation.

Features and program capabilities:

For the manager:

• Customer relations: the improved user interface of functions of maintaining information on partners and interactions with them;
• Scenarios of negotiations: creation of the branched scheme of conducting telephone conversations, storage and hands-off processing of the acquired information;
• Time-management: planning of working time of the user and informing on all necessary events in information base.

For the marketing specialist:

• Analysis of sources and efficiency of advertizing channels;
• Subsystem of telemarketing and mail and SMS mailings for effective search of new clients;
• Integration with the IP telephony, the website of the company, Yandex. Metrics and Google Analitics, e-mail client, messengers.

For the head:

• The configured business processes: allow to reflect algorithms of individual work of each user and to automate joint work of all employees;
• Task manager: problem definition process automation to users;
• Analytical reports: funnel of sales, plan-fact analysis, analysis of stages of business processes, requirements analysis of partners;
• KPI and monitoring of indicators: an opportunity to estimate work of managers and the company in general taking into account a set of criteria;
• Project management: allows to consider aggregate terms of sales/purchases when implementing tasks of projects and to approve them among themselves in a convenient form of the Chart Ganta.

Configuration "Storverk: CRM" is original, but not independent, it is necessary to have the set 1C:Enterprise 8.3 platform for its work, versions are not lower than 8.3.8. Edition 1.3, Trade management, edition 10.3, 11.1 and 11.2, 1C: ERP Enterprise Management 2, edition 2.1, Enterprise accounting, edition 3.0 in the online mode can work at the 1C:Enterprise 8 platform as independent information base, and together with the configurations "Management of Manufacturing Enterprise". Interaction with the Asterisk IP telephony server is also implemented. A component it is built in directly a configuration.

Configuration "Storverk: CRM" is developed using functionality of 1C:Subsystems Library.

The configuration is protected and contains the code fragments which are not subject to change by the user, has protection against unauthorized use.

2015: Storverk: CRM of edition 3.1

2015: The product Storverk CRM, edition 3.1 Storverk companies received the certificate "Compatibly! System of programs 1C: Enterprise". Certificate "Compatibly! The system of programs 1C: Enterprise" was received by the Storverk CRM software product developed and replicated by Storverk LLC company and provided on certification as the configuration developed in the environment of "1C:Enterprise 8.3" in the mode of managed application.

The Storverk CRM software product is intended for process automation of customer relationship management (CRM) and business processes at the enterprise in general. It is focused on simplification and acceleration of work with information base.

It is implemented in the form of addition to standard configurations of 1C: "1C: ERP Enterprise Management 2.0", "1C: Trade Management" (edition 11.1), "1C: Small Business Management" (edition 1.5).

Main functionality:

• The flexible system of creation and modification of business processes allows to reflect algorithms of individual work of each user in the organization and to automate joint work of all employees.
• The improved user interface of functions of maintaining information on partners and interactions with them. Workplace of the manager.
• A telemarketing subsystem for effective search of new clients.
• Scenarios of negotiations. Creation of the branched scheme of conducting telephone conversations.
• Stages of relationship. Creation of funnels of sales.
• Task manager. Problem definition process automation to users.
• Mailing of letters. Bulk mailing of letters to partners.
• Requirements analysis and formation of orders. Creation of orders for satisfaction of the revealed requirements taking into account a large number of settings.
• Analytical reports. Requirements analysis of partners. Creation of funnels of stages of customer relations. Analysis of accomplishment of tasks by contractors. Analysis of business processes. Analysis of filling of information forms of partners. Control of work of employees through reports on task allocation and hourly phone calls.
• Motivation and calculation of KPI. An opportunity to estimate work of managers taking into account a set of criteria.

Additional opportunities:

• Expansion of a system of reports. Preserving of data samplings from reports. A possibility of use of the saved selections at creation of reports, filling of documents, purpose of tasks to users.
• Mechanism of additional details of objects of information base. Any reference book or the document can add any number of additional details and table parts. Data from additional details can be used at creation of reports and for selection of information in the program.
• Additional events. Modification of behavior of the program at approach of different events. Thereby, the set of the standard questions of implementation which are standardly requiring configuration change can be solved by setup from a user mode.
• A change history of values of details in a system. Each document and the reference book in a system includes a possibility of the analysis of a change history of data.
• Interaction with the Asterisk IP telephony system is implemented.

The configuration is protected by the hardware or program key and has the code fragments which are not subject to change by the user.