E-Mongolia

2024

Mongolia buys e-government platform from Kazakhstan

In Ulan Bator, within the framework of the state visit of the President of Kazakhstan Kassym-Jomart Tokayev to Mongolia, the First meeting of the Kazakh-Mongolian Business Council was held. During the meeting, held on October 28, 2024, Mongolia officially announced its decision to acquire an electronic government platform from Kazakhstan to further improve digital public services. The initiative was presented by the Minister of Digital Development of Kazakhstan Zhaslan Madiev, who emphasized the importance of partnership between the countries in the field of digitalization.

According to Kazinform, Zhaslan Madiev noted that Kazakhstan has unique experience in introducing the eGov system, which covers more than 90% of public services and provides convenient access for citizens to services through an online platform. This solution has proved highly attractive to Mongolia given that their own e-Mongolia system, launched in 2020, covers about 85% of the population, but requires further development and adaptation for greater coverage and functionality. According to the minister, the structural and social features of Mongolia make it possible to successfully introduce Kazakh technologies to improve the quality of electronic services.

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During the meeting of the Kazakh-Mongolian Business Council, various aspects of digital cooperation were discussed, including the development of startups, innovative technologies and the creation of a common ecosystem in the IT sphere. Zhaslan Madiev emphasized the participation of Mongolian startups in Astana Hub acceleration programs, which contributes to the expansion of bilateral ties and strengthening the presence of Kazakh IT projects in the Mongolian market.

In addition, during the visit, the Kazakh Minister held a meeting with the heads of the largest IT companies in Mongolia, such as ICT Group, which occupies more than 91% of the information technology market in the country. The interaction with this company allows to deepen the integration of innovative solutions such as artificial intelligence, blockchain and developments based on language models adapted for the Mongolian language.^[1]

Electronic Mongolia. How the digitalization of public services is developing in the country

The digitalization of public services is actively developing in Mongolia, which significantly reduces bureaucratic procedures and increases the effectiveness of interaction between citizens and state bodies. This was reported in mid-June 2024 by the Buryaad Үnen edition.

Monogolia has a single system of public services "Electronic Mongolia," which by June 2024 includes 1233 services from 86 organizations and covers more than 70% of the adult population. The Electronic Mongolia digital platform has become available to 1.8 million users, which has significantly reduced the cost of various administrative processes. According to the developers, the total amount of saved funds thanks to the system amounted to 922 billion tugrik, and from the beginning of 2024 - another 144 billion tugrik.

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According to the publication, the latest version of the system was presented in 2024, and it includes an updated interface that provides users with access to all the necessary information about vehicles, enterprises, loans, visas and documents. Features have also been added to allow data on health services, tolls, fines, as well as information on floods and gas leaks through the intelligent notification system.

With the introduction of electronic services, the state budget savings reached 24 billion tugrik per year. Significant reductions occurred in clerical expenses (492 million tugrik), postal services (2.463 billion tugrik), fuel (612 million tugrik) and labor costs (20.632 billion tugrik).

The E-Mongolia system receives an average of more than 520 million calls per month. Of these, 500 million come from Mongolia, 2.1 million from Russia, 8.8 million from South Korea, 1.7 million from the United States, 1 million from Singapore and 870 thousand from Australia. This indicates a high level of demand and efficiency of the system, both within the country and abroad.^[2]

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