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"Yandex" began to sell smart columns to the companies. They appeared in Crowne Plaza Moscow hotel

Customers: Crowne Plaza Moscow

Russia; Show business, leisure, sport

Contractors: Yandex, TeamJet
Product: Yandex. Station

Project date: 2019/11

At the beginning of November, 2019 smart columns " Yandex.station " began to be on sale the companies. Devices were installed in the Crowne Plaza Moscow World Trade Centre hotel rooms.

"Yandex. Stations" are placed in 15 numbers of category "Club Studio", they are connected to the TV, the assistant joins by voice without use of buttons or panels.

Began to set to Crowne Plaza Yandex of stations in hotel rooms.

The virtual concierge should reduce load of call center of hotel as on processing of calls tratisya about 2−3 minutes, and the share of calls with requests makes about 20%.

To address Alice, it is necessary to tell: "Alice, start skill the concierge" or "Alice, ask the concierge to bring smartphone charger". Using a column guests can order cleaning, ask to bring a towel or, for example, a dinner in number. Within a pilot project hotel guests will receive a free subscription to services of "Yandex" for the period of accommodation.

I think, further columns with the voice assistant will appear not only in hotels, but also in other places — for example, in entertainment centers, restaurants or clinics … It is more convenient to people to manage devices by voice, than to click" — the head of development of devices with Alice in "Yandex" Denis Chernilevsky considers.

It is the first project on business process optimization using a smart column. For convenience of work with the station from employees of hotel the TeamJet company integrated the special interface of "Yandex" developed specially under the project into the systems of hotel.

For us it is the first integration of such level, and we calculate that smart columns with voice assistants will gain popularity in the hotel sphere. To their help hotels will be able to be closer to guests more to answer their wishes, and guests will quickly get access to useful services — the director of TeamJet Gleb Mikhaylov told.