The project of automation of information and technology service in transport holding "Tatneft Transservis"

The Kazan branch "1C-Rarus" executed the project of automation of information and technology service in transport holding "Tatneft Transservis" using software "1C:ITIL" on the 1C:Enterprise 8 platform. The management of holding received the single centralized information system which allows to exercise control and to manage internal IT services. The efficiency of work of IT service is increased: now for the same time 3 times more requests are serviced. 450 jobs are automated.

Tatneft Transservis Management Company LLC is formed in 2006 in the course of restructuring of a transport complex of JSC Tatneft. 13 child managed companies located in different regions of the Republic of Tatarstan including the city of Kazan are a part of Management company. Now in operation at Tatneft Transservis there is modern and multifunction equipment in number of more than 3.7 thousand units: passenger, cargo and special transport.

Rapid growth, development of activity of the company in Russia and the CIS led to increase in number of employees. Respectively the park of personal computers, office equipments, software products used at the enterprise increased.

Earlier in the company only quantitative account of 600 units of office equipment and personal computers in 14 geographically distributed enterprises, without binding to users and jobs was kept. Requests from users were accepted chaotically at what stage of execution there is a request, it was impossible to trace. The same problems could be solved by the different staff of department of IT, as a result there were work types duplicating each other.

The end-to-end information system on management of IT services allowing was required for Taneft-Transservis company:

• Adjust accounting of IT assets and office equipment, available.
• Provide accounting of requests for the solution of internal IT problems and control of their execution.
• Create the structured knowledge base on the resolved issues.

The company management stopped the choice on "1C: Itil.Upravleniye information technologies of the enterprise. Standard". This recently released product on the 1C:Enterprise 8 platform is already used in a number of the companies and received good reviews. Besides at acquisition of this product there is an opportunity to use already existing licenses "1C:Enterprise 8". Head of IT service Agzamov Ruslan: "The webinar organized by the Kazan office "1C-Rarus" for clients on 1C:ITIL had significant effect on the choice of the software product. On it developers in detail told about what is the software as to use it directly in work and what results it allows to achieve".

As the contractor the 1C-Rarus company having long-term experience on accomplishment of large corporate projects and being the old partner of Tatneft Transservis holding was selected. Implementation was performed in a short time – 1.5 months. A system was unrolled in 450 workplaces in 14 enterprises.

During implementation the complete inventory of all personal computers, office equipments, supplies was carried out. Each asset was assigned to a certain workplace and the responsible person. As a result received reliable accounting of 100% of assets (no more than 50% of assets were considered earlier).

After putting into operation of a subsystem Management of requests control over the implementation of requests from users for the solution of internal IT problems began to be exercised. The efficiency of problem solving grew by 3 times, and the speed of reaction to the address twice. The volume of paper document flow was reduced, labor productivity of staff of department of IT grew, 20 working hours in a month of each of specialists were on average released.

Now in an information system accumulation of the relevant knowledge base according to technical, technology and methodological issues is conducted. Its use already allowed to reduce the number of repeated works, to make use of the collecting experience.

About advantages which the information system "1C gave to the company: Itil.Upravleniye information technologies of the enterprise. The standard", Ruslan Agzamov tells: "First, it would be desirable to tell about the software product "to 1C: Itil.Upravleniye information technologies of the enterprise. Standard". The product appeared in the Russian market recently, but having read positive reviews from those who use it, having communicated to developers, we decided to try. With result were satisfied. At present it allows the staff of department of information technologies to render high-quality IT services to more than 450 users.

The second positive moment is an opportunity to use an information system in regime of the thin client that allows to create easily a uniform information field for geographically distributed holding. We can increase without problems the number of users in process of growth of the company. The third are the minimum labor costs for obtaining information on a status of requests, tangible assets, an opportunity to keep track of effectiveness of employees. It was necessary to collect information from three different information systems earlier".