The Life group transferred to IT аутсорcинг in I-Teco more than 360 offices

Transferred to I-Teco (i-Teco) network IT infrastructure of Life financial group to outsourcing support. As of August, 2012 the project is in process.

Life financial group - one of the largest and dynamically growing financial companies of Russia taking the second place in the country by the number of own ATMs and the ninth - by the number of own bank transactional payment terminals and functionality of the systems of Internet banking.

Clients of the company are more than 1.2 million individuals and more than 30 thousand legal entities in Russia. The financial holding plans active business development in regions, high-quality work of the corporate network providing a common information space for all offices is necessary for their implementation.

Problems

In process of business expansion own IT department of group faced a number of problems: growth of complexity and volume of tasks of support of network, need to control work of a large number of federal and regional providers of communication, to provide uniform standards of service in all regions, to reduce costs without loss of customer service quality and internal users.

Began with fall of 2011 of I-Teco (i-Teco) the project on transfer of network IT infrastructure Life to outsourcing support.

Solution

During the project uniform standards of service of SLA - Service Level Agreement (The agreement on the quality level) are developed for DPC and regional divisions. The single centralized system of monitoring unrolled in data center TrustInfo of I-Teco company (i-Teco) became a technology core of the service solution. The monitoring system allows to keep track of working capacity and performance of communication channels, the equipment and IT services in mode 24х7, to react proactively to incidents and events which can negatively affect IT infrastructure of the company.

The SLA standards will allow to keep track of operability of IT Infrastructure of Life Group in mode 24х7

Result

In a project deliverable uniform regulations and procedures of support of network were implemented (from technical support of the equipment and management of a warehouse before interaction with telecom operators and preparation for opening of new offices).

As of July, 2012, on service of I-Teco (i-Teco) there is a DPC and 170 offices Probusinessbank in different regions of the Russian Federation, 70 offices of Gazenergobank in the central regions, 60 offices University bank in Siberia and 65 new offices opened in the first half of 2012. Thus, I-Teco (i-Teco) ensures smooth operation of corporate network of 4 banks of group in 60 regions and 120 cities.

Objectives

The next stage of the project is replication of the solution in bank Express Volga (The Volga region, 160 offices), transfer on outsourcing of the IP telephony, upgrade of network, distribution of practice of "single window" on all management processes and development of network infrastructure. According to plans of financial holding, by the end of 2012 the service center I-Teco (i-Teco) will service more than 500 bank offices.

"Transfer of IT infrastructure on outsourcing gives new opportunities of development to the large companies with geographically distributed structure. High-quality and stable support of business processes in any region is one of the main conditions of development of such companies, however own IT divisions can not always solve this problem because of a lack of resources and complexity of internal interaction. We help the Life group to save high rates of development and to be focused on a strategic task – quality improvement of service and opening of new branches and regional representative offices", the director of the Service center I-Teco (i-Teco) Evgeny Shchepilov noted

"The service solution proposed and implemented by specialists of I-Teco (i-Teco) allows not only to solve quickly any problem connected with a corporate data network but also to prevent emergence of such problems. It is very important for ensuring availability of offices and performance of IT services, for support of new offices, finally – for the high level of satisfaction of our clients in any region. Thus, high-quality support of IT infrastructure by forces of specialists of the outsourcing company becomes real competitive advantage of the Life group, Alexey Pirogov, CIO, the vice president of JSC JSB Probusinessbank commented on project deliverables