E-Government of Kazakhstan

E-government in Kazakhstan is being introduced at an increased pace. In 2012, 60% of socially significant services were converted into electronic form, it is planned that in 2013 this figure will reach 100%, Deputy Chairman of the Board of National Information Technologies Alexey Anisimov said at the international conference "Looking into the Electronic Future" on September 13, 2012.

Project progress

2023: All e-government services failed in Kazakhstan due to large-scale IT failure

On November 27, 2023, all e-government services failed in Kazakhstan due to a large-scale IT failure. When switching to department resources, an error "500 Internal Server Error" appears.

According to Kommersant, by 10:30 Moscow time on November 27, 2023, the websites of the Ministry of Internal Affairs of Kazakhstan, as well as the republican Ministries of Information and Communications, the Ministry of Finance, the Ministry of Labor, the Ministry of Transport and Communications and the government website are not opening.

All services of electronic government of Kazakhstan failed

It is noted that there was a malfunction of the sites of state bodies of Kazakhstan tied to the Gov.kz. On the basis of this unified e-government platform, the resources of ministries, regional departments, akimats and other authorities work.

Currently, there is an incorrect performance of the Unified Platform of Internet Resources of State Bodies Gov.kz. Restoration work is underway. In the near future, the site will be available, - said the press service of National Information Technologies JSC (operator of the information and communication infrastructure of electronic government) on November 27, 2023 and apologized for the inconvenience[1]

2021

Sber creates e-government platform of Kazakhstan

In early September 2021, Prime Minister of Kazakhstan Askar Mamin and Head of Sberbank German Gref signed a memorandum of cooperation in the field of digital transformation. Under the terms of the agreement, the Russian credit institution will be engaged in the implementation of e-government projects in Kazakhstan. Read more here.

Downloading a virus program to the site, which users download

Hackers have uploaded an virus program to the Kazakhstani e-government website, which is downloaded by users. This became known in July 2021 from researchers from T&T Security and JSC National Infocommunication Holding Zerde.

The attackers gained access to downloading files to the site and published malicious software belonging to the Razy family of Trojans under the guise of office documents. The first document was a resolution of the district akimat, and the second - a financial report on the budget of the akimat. This means that attackers are looking for documents suitable for victims and then embedding them in the final malicious file.

Hackers uploaded "malware" to the website of the electronic government of Kazakhstan, which is downloaded by users

According to the researchers, the attacks were aimed at specific organizations that could use these documents. And most likely, the attackers did not have the goal of a mass attack by the citizens of Kazakhstan, the availability of the objects themselves is most likely a side effect. The rest of the Razy objects are also documents of various types, for example, a resolution of the district akimat. This means that attackers are looking for documents suitable for the victim and then embedding it in the final malicious file, experts explained.

They note that attackers often spread Razy using so-called watering hole attacks. Such attacks are named by analogy with the tactics of predators who hunt at the watering hole, waiting for prey - animals that have come to drink. That is, attackers place "malware" on any resources that are visited by their intended victims.

Samples of the Razy family studied by experts are a regular bootloader Trojan that disguises itself as office documents. In the video, T&T Security demonstrates how when downloading files, users are prompted to start an exe file before opening the requested document.^[2]

2020

In Kazakhstan, public services began to be provided with the help of blockchain

In November 2020, the state corporation "Government for Citizens," which is a single supplier of public services  in Kazakhstan, announced the introduction of blockchain in its services. At the first stage, the technology will be used to register a real estate pledge agreement for individuals. Read more here.

Creation of a center for digital transformation of state institutions in Kazakhstan

In November 2020, the creation of the Center for Engineering and Digital Transformation began in Kazakhstan, with the help of which the government intends to improve the work of state IT systems. Read more here.

Kazakhstan launches platform for business integration with state systems

In early June 2020, pilot testing of Smart Bridge was completed, and the platform started working in full-scale mode. By this time, about 200 legal entities had registered in the system, 40 integrations were carried out. Read more here.

Online registration of new cars

In April 2020, it became known that Kazakhstan is introducing registration of new cars via the Internet. The country began to develop digital services even faster after the outbreak of the coronavirus COVID-19.

On April 8, 2020, Deputy Minister of Digital Development, Innovation and Aerospace Industry  of Kazakhstan Ablaikhan Ospanov that the transfer to the online mode of the state service for registering vehicles without mileage purchased at the car dealership will take place "in the near future."

Kazakhstan introduces registration of new cars via the Internet

Under the current state of emergency , we are not only working on the services of the Ministry of Labor. You know that just recently  the service on social payment of 42,500 tenge was launched online. We also work together with government agencies, with the team of NIT JSC to transfer other public services to electronic format, as well as to optimize existing ones , - said Ospanov.

He recalled that the re-registration of the car when selling the car was also implemented online on the e-government website and in the corresponding mobile application.

With an electronic digital signature on the egov.kz website, the seller applies for vehicle registration. At the same time, all fines, taxes and state duties must be paid, the information says.

The buyer in his personal account sees a request for the sale of this car. There, after checking the fines, you can switch to paying state fees for the license plate, registration of the vehicle and registration certificate. The buyer confirms the smart deal with his electronic digital signature and will only have to drive to the license plate or order his delivery to the house. You need to have receipts for the payment of state duties and fees, the certificate of registration of the vehicle, the document of the electronic form of the transaction, as well as old numbers and technical passports.^[3]

All residents of Kazakhstan received an electronic health passport

In March 2020, it became known that all residents of Kazakhstan received an electronic health passport as part of the country's large-scale digitalization of healthcare, which involves the integration of information systems, from mobile applications, medical information systems of clinics to electronic passports. Read more here.

2019: Launch of a unified platform of Internet resources of government agencies

At the end of November 2019, it became known about the upcoming launch in Kazakhstan of a unified platform of Internet resources of state bodies. It is expected to save up to 2 billion tenge ($5.22 billion) of budget funds, said Minister of Digital Development, Innovation and Aerospace Industry Askar Zhumagaliev. Read more here.

2012

Tranformation stage. "Now we are transforming the consciousness of people so that they use the portal in any situations," Anisimov said. According to him, the task of the project is to delve into all spheres of life of the population. so that people can use the services from the comfort of their homes.

According to 2012 data, the portal issued about 10 million certificates. At the same time, real estate certificates have been issued exclusively in electronic format since 2010, certificates of pension accruals exclusively in electronic format since 2012, as well as certificates of no criminal record.

2010-2011

Transaction phase. Using the e-government portal, you can pay for services and duties. The number of EDS issued has grown briskly to 316 thousand keys.

2007-2009

Interactive stage. The population is able to receive some types of services using the e-government portal by logging in using the EDS. For 2008, 2340 keys were issued, in 2009 - already 105,300 keys.

2004-2006

Start of the project. The information stage, during which the population got acquainted with electronic public services. You could find out various information about certain services, reception times, etc.

Development plans

"By the end of 2012, we plan to create a portal application for iOS and Android," Anisimov said. According to him, in 2013 it is planned to expand the list of permits received electronically to 353 against 87 in 2012. "And in 2014, all types of permits can be obtained through the portal in electronic form," he concluded.

Portal capabilities

"The portal now provides more than 2,000 information services, about 225 interactive and transactional services. Every day we record about 30,000 visitors, "Anisimov continued.

On the basis of the portal, a single point of access to electronic public procurement was created, within which the government has already saved about 417 million euros.

Introduction and popularization

According to Anisimov, many mobile access centers to the e-government portal have been created in the country. At these centers, there are so-called corners of e-government, where any citizen who does not have the opportunity to receive public services from home can come, register and receive all the necessary information.

"Also in these corners and in the offices themselves, courses are constantly held with the population about what the e-government gives them and how to use them," Anisimov concluded.

Project cost

When asked by the TAdviser correspondent about state investments in the project, Anisimov replied that there were enough of them.

According to TAdviser, Svetlana Chernenko, a leading analyst at iKS-consulting Kazakhstan, about $80 million was invested at the end of 2008. "It is obvious that every year costs are growing non-linearly, since the main investment was required at the initial stage, when the processes of formation and unification of disparate databases of various public services were underway. The public services being introduced now no longer require colossal investments, because they are launched on an already working platform. Therefore, the estimated level of costs already implemented today is at the level of $100 million, "she concluded.

See also

• E-Government of Russia
• UK e-government
• Electronic Government of Korea
• E-Government of Kazakhstan
• E-Government of Tajikistan
• E-Government of Azerbaijan
• E-Government of Australia
• E-Government of Ukraine
• E-Government of Estonia
• X-Road Interstate Data Exchange Platform

Notes