E-Government of Kazakhstan
Kazakhstan has built an electronic government in a record 5-6 years, transferring about 60% of socially significant services to electronic format and planning to bring this figure to 100% in 2013, Deputy Chairman of the Board of National Information Technologies Alexey Anisimov said at an international conference in Sochi.
E-government in Kazakhstan is being introduced at an increased pace. In 2012, 60% of socially significant services were converted into electronic form, it is planned that in 2013 this figure will reach 100%, Deputy Chairman of the Board of National Information Technologies Alexey Anisimov said at the international conference "Looking into the Electronic Future" on September 13, 2012.
Project progress
2024
Mongolia buys e-government platform from Kazakhstan
In Ulan Bator, within the framework of the state visit of the President of Kazakhstan Kassym-Jomart Tokayev to Mongolia, the First meeting of the Kazakh-Mongolian Business Council was held. During the meeting, held on October 28, 2024, Mongolia officially announced its decision to acquire an electronic government platform from Kazakhstan to further improve digital public services. The initiative was presented by the Minister of Digital Development of Kazakhstan Zhaslan Madiev, who emphasized the importance of partnership between the countries in the field of digitalization. Read more here.
Ereimentau data center launched in Kazakhstan to digitalize the state
On October 7, 2024, Kazakhstan commissioned the data processing center "Ereimentau" of the company "Kazteleport" (a subsidiary of JSC "Halyk Bank of Kazakhstan"). The site will be used, among other things, for the further digitalization of the state and the development of customer IT projects. Read more here
Data of all residents of Kazakhstan born since 2019 was leaked
In mid-August 2024, it became known about a large-scale leak of personal data of residents of Kazakhstan. The attackers had at their disposal information about all citizens of the republic who were born in the period from September 15, 2019 to April 29, 2024.
According to the Telegram channel "Information Leaks," the stolen files contain an extensive set of information. These are, in particular, last name, first name and patronymic, date of birth (and date of death), TIN (IIN), phone number, gender, citizenship, nationality, address, identifier/link to an entry in the State Database "Individuals." It is noted that a certain medical database or register of newborns could become the source of such a large-scale leak.
This information can be used by cybercriminals to organize a variety of fraudulent schemes, such as deeply personalized phishing attacks aimed at stealing money. Ruslan Abdikalikov, Chairman of the Information Security Committee of the ICRIAP of the Republic of Kazakhstan, spoke about the situation with leaks of personal data of Kazakhstanis in an interview with NUR.KZ. According to him, the country has developed legislation in the field of cybersecurity and personal data protection. However, there is a problem of excessive collection of personal information by non-public sector organizations.
 | Our main task is to combat excessive collection of personal data. We want to urge our legislators to limit the collection of personal data. I believe that everyone who wants to own confidential information must prove why he needs this information and how it will be used, "Abdikalikov emphasizes. |  |
He also noted that according to statistics, only about 5% of all information leaks occur due to technical problems. In the remaining 95% of cases, the human factor is to some extent to blame.[1]
In Kazakhstan, citizens were allowed to prohibit themselves from issuing loans and microloans
Citizens of Kazakhstan can voluntarily establish a ban on the registration of loans and microloans. This was announced on August 12, 2024 in the electronic government of the country eGov.kz.
Only the citizen himself can apply. The ban on issuing loans and microloans is established for 6 months and is automatically lifted after the expiration of the term. The user can also remove restrictions at any time by sending a request. The service is designed to protect citizens of Kazakhstan from various types of fraud when attackers try to issue loans illegally.
The option of voluntary refusal to receive loans is available in the mobile application [Product: EGov Mobile Mobile Electronic Government of Kazakhstan 'eGov mobile]] on the main page, in the section "Popular services." A similar service can also be obtained on the eGov.kz portal in the section "Citizens" - "Customs and Taxes" - "Economics and Finance." The service became available thanks to the integration of information systems of the State Services Committee of the Ministry of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan, the First Credit Bureau and National Information Technologies JSC.
It is noted that the service maximizes the possibility of obtaining a loan by third parties, notifying financial organizations about the citizen's ban on issuing a loan, but does not fully guarantee the non-issuance of a loan. Financial institutions in which an individual has an unfulfilled obligation or a valid loan, when requesting information about him, will receive additional information that the individual has limited access to his data for obtaining new loans. The decision to issue a loan is made by the lender independently and at its discretion. The user can see the details of the requested loan applications in his personal account on the website of the First Credit Bureau 1cb.kz.[2]
President of Kazakhstan signed a law on the digitalization of statistics to reduce reporting by 50%
On July 5, 2024, President of Kazakhstan Kassym-Jomart Tokayev signed a law aimed at digitalizing statistics and improving the data management system, which will reduce the volume of statistical reporting by 40-50%. The document makes changes and additions to a number of legislative acts on state control, statistics and data management.
According to Maksat Turlubayev, head of the Bureau of National Statistics of the Agency for Strategic Planning and Reforms of Kazakhstan, the new law is a key point in improving the system of data management and statistics. According to him, the reform is aimed at reducing the reporting burden on respondents by using administrative and alternative data sources, as well as improving the quality of national data and their reuse.
Within the framework of the new law, the concept of "Alternative data" is introduced, which will be used in statistical activities in addition to traditional administrative sources. These include data from fiscal checks, space photographs, mobile operators and other sources that ensure improved accuracy of information.
The law also provides for the transition from short-term to medium-term planning of statistical activities for a period of up to three years, which should contribute to more effective strategic planning and use of resources.
The concepts of "National Registers" and "National Reference Information" are introduced, aimed at streamlining and standardizing data within the framework of e-government. This will allow public bodies to manage data more effectively and improve the quality of decisions made.
In addition, the concept of "Data Product" appears in the law, which will be included in the register of data providers to ensure their distribution by owners.[3]
In Kazakhstan, IIN will be assigned automatically at birth
In early May 2024, deputies of the Senate of the Parliament of Kazakhstan approved the bill "On Amendments and Additions to Some Legislative Acts of the Republic of Kazakhstan on Communication, Digitalization, Improvement of the Investment Climate and Exclusion of Excessive Legislative Regulation." One of the innovations is that the tax number in the republic will be assigned automatically at birth.
According to the bill, the assignment of individual identification numbers (IIN; analogue of TIN in Russia) immediately after the birth of a child in order to exclude the risks of loss of personal data of newborns.
As explained in the Ministry of Internal Affairs of Kazakhstan, earlier the child was assigned an IIN after the parents applied for a birth certificate, in connection with which many children remained unaccounted for until their parents received such a certificate.
In addition, in accordance with the previous mechanism, the RAGS body (an analogue of the registry office in Russia) first registered the act record of the birth of the child indicating his last name, first name and patronymic on the basis of the parents' application, then the IIN was formed by the internal affairs bodies and only after that the parents were issued a birth certificate.
After the entry into force of the law, the RAGS system, after receiving a medical birth certificate, will automatically create an act record of the birth of a child without a surname, first name and patronymic, on the basis of which the IIN will be formed.
IIN in Kazakhstan is a unique combination of 12 digits, generated for an individual during the initial registration in the information and production system for the production of documents. Foreign citizens need to get an IIN to open an account with Kazakhstani banks, acquire real estate and transport in Kazakhstan, and conduct business.[4]
2023
How the digital transformation of government agencies is taking place in Kazakhstan. Results of the year
In 2023, the formation of the National Digital Financial Infrastructure continued in Kazakhstan as part of the digital transformation of government agencies. Its main elements are the national payment system, the Digital Tenge platform and the open banking platform. The development of these services is described in materials published on July 22, 2024 on the official website of the Government of the Republic of Kazakhstan.
The national payment system, as noted, is designed to localize intra-country transactions and conduct online payments and money transfers between clients of various banks using simplified details. This can be, for example, a phone number or QR code. On the basis of digital tenge (digital form of the national currency), new financial services are being introduced. In addition, a special mechanism for tracking funds is implemented: it provides for the assignment of a unique identifier to each bank transaction, generated based on the contents of the transfer, including the sender, recipient, amount, etc. Marking digital monetary units will prevent unauthorized changes to transactions: you can see the entire chain of transactions performed by the "digital" trace.
It is noted that in 2023, 365 business processes were reengineered in Kazakhstan. The Digital Government Support Center is finalizing the register of business processes on the architectural portal of e-government. At the same time, 34 government agencies approved road maps of digital transformation for 2023-2025. Since August 2023, the Ministry of Finance has been implementing the project "Unified Repository of Accounting Transaction Data." The initiative provides for the standardization of accounting, electronic audit and setting up risk indicators. The launch of the Unified Digital Investment Platform is being prepared.
In addition, the analytical information system "Digital Analytics of Judicial Practice," based on artificial intelligence technologies, has been put into commercial operation. It is said to improve the efficiency of judges, as well as reduce the time for routine operations to process a large amount of materials, to study judicial acts of higher courts and to obtain preliminary forecasts based on the results of the consideration of cases. For citizens, the function of automatically forming a ready-made statement of claim has been introduced - on labor, inheritance and divorce disputes, contracts of sale, supply, loans and lease.
The digitalization of law enforcement continues: in 2023, 94.3% of criminal cases were investigated in electronic format against 90.8% in 2022. The Unified Register of Administrative Proceedings compiled 10.4 million electronic protocols and prescriptions (8.1 million in 2022), or 95% (88%) of the total number of administrative materials. The Digital Notary project has been implemented, which involves the transfer of notarial services to the online format without additional costs from citizens.
Digitalization of state services is actively underway in Kazakhstan. Of the 1327 available public services, 1247, or 94%, turn out to be in electronic format. 1085 types of public services are available in the eGov Mobile mobile application. The share of non-cash payments in the country increased from 37.8% in 2018 to 88.7% in 2023. The number of POS terminals has grown 7.7 times over five years, reaching 1.04 million in 2023 (135.8 thousand in 2018). In general, thanks to comprehensive digitalization measures, Kazakhstan ranks 28th in the world ranking according to the Electronic Government Development Index and 8th in the Online Services Index.[5]
All e-government services failed in Kazakhstan due to large-scale IT failure
On November 27, 2023, all e-government services failed in Kazakhstan due to a large-scale IT failure. When switching to department resources, an error "500 Internal Server Error" appears.
According to Kommersant, by 10:30 Moscow time on November 27, 2023, the websites of the Ministry of Internal Affairs of Kazakhstan, as well as the republican Ministries of Information and Communications, the Ministry of Finance, the Ministry of Labor, the Ministry of Transport and Communications and the government website are not opening.
It is noted that there was a malfunction of the sites of state bodies of Kazakhstan tied to the Gov.kz. On the basis of this unified e-government platform, the resources of ministries, regional departments, akimats and other authorities work.
| | Currently, there is an incorrect performance of the Unified Platform of Internet Resources of State Bodies Gov.kz. Restoration work is underway. In the near future, the site will be available, - said the press service of National Information Technologies JSC (operator of the information and communication infrastructure of electronic government) on November 27, 2023 and apologized for the inconvenience[6] | |
2021
Sber creates e-government platform of Kazakhstan
In early September 2021, Prime Minister of Kazakhstan Askar Mamin and Head of Sberbank German Gref signed a memorandum of cooperation in the field of digital transformation. Under the terms of the agreement, the Russian credit institution will be engaged in the implementation of e-government projects in Kazakhstan. Read more here.
Downloading a virus program to the site, which users download
Hackers have uploaded an virus program to the Kazakhstani e-government website, which is downloaded by users. This became known in July 2021 from researchers from T&T Security and JSC National Infocommunication Holding Zerde.
The attackers gained access to downloading files to the site and published malicious software belonging to the Razy family of Trojans under the guise of office documents. The first document was a resolution of the district akimat, and the second - a financial report on the budget of the akimat. This means that attackers are looking for documents suitable for victims and then embedding them in the final malicious file.
According to the researchers, the attacks were aimed at specific organizations that could use these documents. And most likely, the attackers did not have the goal of a mass attack by the citizens of Kazakhstan, the availability of the objects themselves is most likely a side effect. The rest of the Razy objects are also documents of various types, for example, a resolution of the district akimat. This means that attackers are looking for documents suitable for the victim and then embedding it in the final malicious file, experts explained.
They note that attackers often spread Razy using so-called watering hole attacks. Such attacks are named by analogy with the tactics of predators who hunt at the watering hole, waiting for prey - animals that have come to drink. That is, attackers place "malware" on any resources that are visited by their intended victims.
Samples of the Razy family studied by experts are a regular bootloader Trojan that disguises itself as office documents. In the video, T&T Security demonstrates how when downloading files, users are prompted to start an exe file before opening the requested document.[7]
2020
In Kazakhstan, public services began to be provided with the help of blockchain
In November 2020, the state corporation "Government for Citizens," which is a single supplier of public services in Kazakhstan, announced the introduction of blockchain in its services. At the first stage, the technology will be used to register a real estate pledge agreement for individuals. Read more here.
Creation of a center for digital transformation of state institutions in Kazakhstan
In November 2020, the creation of the Center for Engineering and Digital Transformation began in Kazakhstan, with the help of which the government intends to improve the work of state IT systems. Read more here.
Kazakhstan launches platform for business integration with state systems
In early June 2020, pilot testing of Smart Bridge was completed, and the platform started working in full-scale mode. By this time, about 200 legal entities had registered in the system, 40 integrations were carried out. Read more here.
Online registration of new cars
In April 2020, it became known that Kazakhstan is introducing registration of new cars via the Internet. The country began to develop digital services even faster after the outbreak of the coronavirus COVID-19.
On April 8, 2020, Deputy Minister of Digital Development, Innovation and Aerospace Industry of Kazakhstan Ablaikhan Ospanov that the transfer to the online mode of the state service for registering vehicles without mileage purchased at the car dealership will take place "in the near future."
| | Under the current state of emergency , we are not only working on the services of the Ministry of Labor. You know that just recently the service on social payment of 42,500 tenge was launched online. We also work together with government agencies, with the team of NIT JSC to transfer other public services to electronic format, as well as to optimize existing ones , - said Ospanov. | |
He recalled that the re-registration of the car when selling the car was also implemented online on the e-government website and in the corresponding mobile application.
With an electronic digital signature on the egov.kz website, the seller applies for vehicle registration. At the same time, all fines, taxes and state duties must be paid, the information says.
The buyer in his personal account sees a request for the sale of this car. There, after checking the fines, you can switch to paying state fees for the license plate, registration of the vehicle and registration certificate. The buyer confirms the smart deal with his electronic digital signature and will only have to drive to the license plate or order his delivery to the house. You need to have receipts for the payment of state duties and fees, the certificate of registration of the vehicle, the document of the electronic form of the transaction, as well as old numbers and technical passports.[8]
All residents of Kazakhstan received an electronic health passport
In March 2020, it became known that all residents of Kazakhstan received an electronic health passport as part of the country's large-scale digitalization of healthcare, which involves the integration of information systems, from mobile applications, medical information systems of clinics to electronic passports. Read more here.
2019: Launch of a unified platform of Internet resources of government agencies
At the end of November 2019, it became known about the upcoming launch in Kazakhstan of a unified platform of Internet resources of state bodies. It is expected to save up to 2 billion tenge ($5.22 billion) of budget funds, said Minister of Digital Development, Innovation and Aerospace Industry Askar Zhumagaliev. Read more here.
2012
Tranformation stage. "Now we are transforming the consciousness of people so that they use the portal in any situations," Anisimov said. According to him, the task of the project is to delve into all spheres of life of the population. so that people can use the services from the comfort of their homes.
According to 2012 data, the portal issued about 10 million certificates. At the same time, real estate certificates have been issued exclusively in electronic format since 2010, certificates of pension accruals exclusively in electronic format since 2012, as well as certificates of no criminal record.
2010-2011
Transaction phase. Using the e-government portal, you can pay for services and duties. The number of EDS issued has grown briskly to 316 thousand keys.
2007-2009
Interactive stage. The population is able to receive some types of services using the e-government portal by logging in using the EDS. For 2008, 2340 keys were issued, in 2009 - already 105,300 keys.
2004-2006
Start of the project. The information stage, during which the population got acquainted with electronic public services. You could find out various information about certain services, reception times, etc.
Development plans
"By the end of 2012, we plan to create a portal application for iOS and Android," Anisimov said. According to him, in 2013 it is planned to expand the list of permits received electronically to 353 against 87 in 2012. "And in 2014, all types of permits can be obtained through the portal in electronic form," he concluded.
Portal capabilities
"The portal now provides more than 2,000 information services, about 225 interactive and transactional services. Every day we record about 30,000 visitors, "Anisimov continued.
On the basis of the portal, a single point of access to electronic public procurement was created, within which the government has already saved about 417 million euros.
Introduction and popularization
According to Anisimov, many mobile access centers to the e-government portal have been created in the country. At these centers, there are so-called corners of e-government, where any citizen who does not have the opportunity to receive public services from home can come, register and receive all the necessary information.
"Also in these corners and in the offices themselves, courses are constantly held with the population about what the e-government gives them and how to use them," Anisimov concluded.
Project cost
When asked by the TAdviser correspondent about state investments in the project, Anisimov replied that there were enough of them.
According to TAdviser, Svetlana Chernenko, a leading analyst at iKS-consulting Kazakhstan, about $80 million was invested at the end of 2008. "It is obvious that every year costs are growing non-linearly, since the main investment was required at the initial stage, when the processes of formation and unification of disparate databases of various public services were underway. The public services being introduced now no longer require colossal investments, because they are launched on an already working platform. Therefore, the estimated level of costs already implemented today is at the level of $100 million, "she concluded.
See also
- E-Government of Russia
- UK e-government
- Electronic Government of Korea
- E-Government of Kazakhstan
- E-Government of Tajikistan
- E-Government of Azerbaijan
- E-Government of Australia
- E-Government of Ukraine
- E-Government of Estonia
- X-Road Interstate Data Exchange Platform
Notes
- ↑ Data of citizens of Kazakhstan were posted in open access
- ↑ How Kazakhstanis can prohibit themselves from issuing loans and microloans
- ↑ Tokayev signed a law to improve the system of data management and statistics
- ↑ Children at birth will be assigned IIN in Kazakhstan
- ↑ National Anti-Corruption Report 2023
- ↑ State websites stopped working in Kazakhstan
- ↑ Analysis of the threat of watering hole ("attack on the watering hole") in the public sector of Kazakhstan
- ↑ A new car can be registered online
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