Gazprom Neft (RedHelper (livechat))

The Gazprom Neft company optimized activity of employees with RedHelper implementation — the systems of instant messages with users of the website gpncard.ru.

As told CNews in RedHelper company, using the RedHelper "Gazprom Neft" system solves a problem of fast processing of a large number of questions from visitors of the website of the company and unloading of the existing channels of communication. On a response of the customer, simplicity of its interface was a pacing factor in making decision on implementation of the innovative Russian development — it was not necessary to retrain or finish learning employees for work in a system. Besides, the software has ample opportunities on the analytics necessary for further development of business processes of the company.

"Software implementation of RedHelper will help holders of fuel cards of Gazprom Neft and also investors of the company — Chernyatin Anton, the chief executive of RedHelper considers. — Now it is absolutely optional to them to reach by phone to contact the staff of Gazprom Neft on this or that question. It is enough to visit the website and at once to obtain the necessary information using the consultant. Besides, now specialists of Gazprom Neft work quickly — it is possible to communicate with one client by phone, with another — through livechat, and that is important, qualitative. And it is really new level of the provided services and internal processes of the company".