RedHelper (livechat)

RedHelper is the system of instant messages with users of the website

2013: Redhelper 3.0

In the version of Redhelper 3.0 a number of technical solutions which will allow clients of the company to use all opportunities of the online consultant with bigger efficiency is implemented. Before release of version 3.0 the company held preliminary testing on specially selected customer group. As showed the test, the efficiency of the online consultant increased approximately by 30%.

In version 3.0 the design of an administrative part is updated, the usability is optimized that allows the operator of the online consultant to be guided quicker in a system and to make decisions. A key innovation, according to developers, is the Prompt replies function. The operator saves for himself ready phrases and can separate them on categories, for example, "questions on goods", "questions on delivery", etc. It allows not only to react quickly to questions of clients, but also unloads the operator, doing his work is psychologically more comfortable, claim in the company.

In turn, the new feature "Sorting and transactions with columns of the table of visitors" will be useful to targeted sales on the website. The operator always sees to what visitors it is worth paying attention first of all. Function allows to select only the most important data on the client thanks to sorting function. For example, now it is possible to separate in the general table of visitors on the city. It is especially important for the local and regional online stores delivering goods within the specific city. All these innovations allow to increase possibilities of communication with visitors of the website.

2014: A widget of instant calls back on the basis of the joint RedConnect browser

In December, 2014 the RedHelper company, the Russian developer SaaS of service for the systems of e-commerce - released a new product, a widget of instant calls back with the joint RedConnect browser.

Development of the company, RedConnect widget, allows the visitor of the website to order quickly a call back, having just entered the phone number. A system automatically dials to the operator and connects him to the client by phone absolutely free of charge and also gives the chance to interact by means of the joint browser.

Thanks to a widget connection with the client is automatic and instantly that with ease allows the visitor to receive a fast feedback less than in 30 seconds. And the integrated CoBrowse technology gives the chance to watch online the visitor, to highlight to him necessary information and to help with navigation on the website. Besides, in the RedConnect system listenings of the written calls, information on time, call duration, customer numbers and the manager who processed it are available.

It is possible to set a call widget at once on all websites and pages where the consultant from RedHelper is set, or to select the specific websites and pages from the list.

"The product first of all is focused on the clients who are already working with our system. But the widget can be used irrespective of an installed system of online consultation on the website. At the same time in a combination with RedHelper this system will be more powerful instrument of increase in conversion. The system of a call back makes success in the online commerce market, and start of a new widget should help beginners and to small online stores to increase the number of clients and not to lose them", - the CEO of RedHelper Chernyatin Anton notes.

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